ATIFAFZAL JAGIRDAR
Bangalore
Summary
To work in a healthy, innovative and challenging environment extracting the best out of me, which is conducive to learn and grow at professional as well as personal level thereby directing my future endeavors as an asset to the organization. IT-focused Technical Trainer with over 5 years skillfully cultivating custom-made syllabi to spearhead organizational technology training. Pulls from in-depth knowledge of technical landscape to develop curriculum to meet organizational expectations for skillset development. Personalized approach to collaboration to craft learning initiatives meeting pre-ordained specifications. Thorough approach to project management, training development and resource cultivation.
Overview
8
8
years of professional experience
Work History
Service Desk Trainer
Zones Pvt Ltd
12.2022 - 11.2023
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
L1 Technical Support Engineer
Convergys
02.2019 - 07.2020
- (Concentrix ), Pune - 411007 Was deployed for Microsoft EPS process were use to assist to the Microsoft clients over the call on windows operating system issues and windows server operating system.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Collaborated with outside departments to implement system-wide improvements.
Technical Trainer
IIHT
03.2018 - 01.2019
- Where use to conduct the training for the engineering professionals and corporate trainees on the MCP, MCSA, Networking essentials Windows 10 OS, Hyper-V, VMware exsi 6.0 by setting up the live practical’s in our lab environment
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Updated training coursework and requirements according to group and technology changes.
- Cultivated customized curriculum and course content to address organizational technology training mandates.
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
Technical Trainer
Cordinal Tech Solution Pvt Ltd
04.2016 - 07.2017
- Where use to conduct the training for the engineering professionals and corporate trainees on the MCP, MCSA, Networking essentials Windows 10 OS, Hyper-V, VMware exsi 6.0 by setting up the live practical’s in our lab environment.
- Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
- Updated training coursework and requirements according to group and technology changes.
- Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
Education
MTech - Computer Networks
VTU
Belagavi, Karnataka08.2015
B.E - Computer Science
VTU
Belagavi, Karnataka09.2013
PUC 2nd Year - Science
Secab PU College For Boys
Vijayapura, Karnataka06.2007
High School Diploma -
PDJ High School
Vijayapura, Karnataka06.2005
Skills
- Windows Operating system
- Windows server operating system
- Active directory
- DNS / DHCP / WDS
- VMware EXSi
- Hyper v
- Micorosoft Azure cloud
- 0365
Timeline
Service Desk Trainer
Zones Pvt Ltd
12.2022 - 11.2023
L1 Technical Support Engineer
Convergys
02.2019 - 07.2020
Technical Trainer
IIHT
03.2018 - 01.2019
Technical Trainer
Cordinal Tech Solution Pvt Ltd
04.2016 - 07.2017
MTech - Computer Networks
VTU
B.E - Computer Science
VTU
PUC 2nd Year - Science
Secab PU College For Boys
High School Diploma -
PDJ High School
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