ATIL ARORA
Bangalore
Summary
Multi-talented professional with several years of experience bringing background in Product Development, Business development and Operations and leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.
Overview
15
15
years of professional experience
4
4
Certification
Work History
Product Manager
Airbus Group Inc
Bangalore
12.2022 - Current
- Accountable for Product Management, Roadmap, Strategy, Vision and Alignment
- Global Experience with mix of living in Europe and India in last 10 years and built business acumen.
- Strategic Management - Identifying Underlying Risks, Issues and work on Opportunities to improve the product and services.
- Developed key performance indicators that measure progress towards strategic goals set by the leadership team.
- Organized workshops for employees across all levels of the organization to promote collaboration between departments.
- Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
- Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
- Maintain AOP, budget and product performance, work towards shortfalls and come up with a plan to mitigate the situation or provide the recovery plan.
- Negotiated contracts with vendors related to product components or services.
- Communicated progress updates at regular intervals with senior leadership.
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
- Developing a deep understanding of projects to gain insights into the scope of service delivery
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
Product and Service Delivery Manager
Airbus Group Inc
Bangalore
08.2021 - 11.2022
- Monitored performance metrics to identify areas for improvement.
- Created reports on service delivery metrics, such as response time, resolution rate.
- Participated in strategic planning initiatives related to improving overall service quality levels.
- Developed operational policies and procedures related to service delivery management.
- Analyzed customer feedback data to identify opportunities for improvement.
- Coordinated activities between departments to ensure smooth service delivery process.
- Conducted regular meetings with customers to discuss their requirements and expectations.
- Developed and implemented strategies to improve customer satisfaction levels.
- Resolved escalated customer issues in a timely manner according to established procedures.
- Implemented strategies for continuous improvement of services based on customer feedback data.
- Managed communications between internal teams and external customers regarding product updates or changes in services offered.
- Maintained up-to-date knowledge of industry trends and developments.
- Negotiated contracts with vendors to ensure cost-effectiveness of services provided.
- Resolved escalated issues in a timely manner while maintaining customer satisfaction levels.
Business Relationship Manager
Tata Consultancy Services
Oslo
01.2012 - 07.2021
- Identified potential risks associated with customer accounts and worked closely with other teams to develop mitigation strategies.
- Conducted regular meetings with clients to review service delivery and identify areas for improvement.
- Negotiated contracts between the company and customers to ensure mutual benefit.
- Organized training sessions for staff members on how best to interact with customers.
- Researched competitive offerings in order to create more effective sales strategies.
- Established key performance indicators to measure progress towards organizational goals.
- Provided technical support during product demonstrations and presentations.
- Lead Several projects like Win8, Win 10 Migration at company wide level.
SME Team Leader
IBM India Pvt Ltd
01.2009 - 12.2011
- Lead a team of 12 for Service Desk for leading client in US
- Managed a highly critical account for organization and made it achieving all SLA and related targets
- Administered & benchmark loading process
- Managed the team for IAM which managed Mainframe Id creation and in AD
- Managed ID Admin and IMAC process for IBM
- Part of GDF where 2 projects were merged and resources were shared.
Education
Masters in Computer Applications - Computer And Information Sciences
Guru Gobind Singh Indraprastha University - India
06.2008
Bachelor of Computer Applications - Computer And Information Sciences
Guru Gobind Singh Indraprastha University - India
06.2005
Skills
- Project Management
- Leadership
- Team Management
- Product Development
- International Customer Services
- Support Operations
- Quality Management
- Service Delivery Systems
- Teamwork
- Collaboration
- Stakeholder Alignment
- Competitive Analysis
- Improvement Metrics Measurement
- Product Roadmaps
- Strategic Planning
- Prioritization and Execution
- Contract Negotiation
- Performance Evaluations
- Budget Forecasting
- Decision Making
Certification
- MCSE
- ITIL V4 Certified Airline Consultant
- Safe Agile 6.0
- Azure Admin
Languages
- English (Fluent)
- Norwegian (Beginner)
Timeline
Product Manager
Airbus Group Inc
12.2022 - Current
Product and Service Delivery Manager
Airbus Group Inc
08.2021 - 11.2022
Business Relationship Manager
Tata Consultancy Services
01.2012 - 07.2021
SME Team Leader
IBM India Pvt Ltd
01.2009 - 12.2011
Masters in Computer Applications - Computer And Information Sciences
Guru Gobind Singh Indraprastha University - India
Bachelor of Computer Applications - Computer And Information Sciences
Guru Gobind Singh Indraprastha University - India
- MCSE
- ITIL V4 Certified Airline Consultant
- Safe Agile 6.0
- Azure Admin
Similar Profiles
Sohail HiraniSohail Hirani
Systems Engineer at Airbus Group Australia PacificSystems Engineer at Airbus Group Australia Pacific
Dasuni MahayalageDasuni Mahayalage
Administrator and Personal Assistant to Head of Cyber Innovation at AIRBUS GROUPAdministrator and Personal Assistant to Head of Cyber Innovation at AIRBUS GROUP
Celestin NZOGO BIBANGCelestin NZOGO BIBANG
PMO Consultant (sub-contractor) at Airbus GroupPMO Consultant (sub-contractor) at Airbus Group