Atin Dhara
Program Manager | Scrum Master
Bangalore
Summary
Results-oriented Program Manager with 7+ years leading program delivery in digital transformation, SaaS, and AI initiatives. Expertise in Agile/Scrum methodologies, milestone tracking, and cross-functional collaboration drives large-scale global projects across APAC, EMEA, and North America. Focus on platform modernization and operational optimization enhances delivery velocity and program execution in complex environments.
Overview
7
7
years of professional experience
Work History
Program Manager / Senior Consultant
PwC
09.2022 - Current
- Led enterprise-wide Digital Transformation from third-party solutions to Adobe Platforms to modernize commercial Operations, reduced Reliance on legacy CRM Platforms and consolidated Business Process reducing 30% Lower Operational Overhead, improved strategic Platform alignment resulting in increased product adoption by 40%+ and reducing licensing and integration costs by $2M+ annually.
- Led Standardizations of Sales engagement workflows across Multiple Adobe Business function (CX , CNP , SMB ) resulting in 20% improvement in customer on-boarding Speed & Enhanced Service consistency.
- Led enterprise-wide Digital Transformation from third-party solutions to Adobe Platforms to modernize commercial Operations, reduced Reliance on legacy CRM Platforms and consolidating Business Process reducing 30% Lower Operational Overhead, improved strategic Platform alignment resulting increase product adoption by 40%+ and reducing licensing and integration costs by $2M+ annually.
- Directed 15+ Agile Delivery Streams across North America, Europe & APAC Simultaneously ,reducing project life Cycle times by 25% while improving release Predictability by 30%
- Facilitated communication across geographically distributed teams and managed stakeholder expectations effectively.
- Led Standardizations of Sales engagement workflows across Multiple Adobe Business function (CX , CNP , SMB ) resulting 20% improvement in customer on-boarding Speed & Enhanced Service consistency.
- Implemented risk management plans using RAG status frameworks, reducing delivery risk and ensuring on-time, on-budget program completion.
- Facilitated effective communication across geographically distributed teams and consistently managed stakeholder expectations.
Scrum Master
Citibank (via TCS)
08.2019 - 08.2022
- Managed the delivery of 2 scrum teams of 17 Engineers (Dev, QA, BSA ) in the retail banking portfolio Removed impediments to enable team effectiveness and ensure velocity; conducted scrum ceremonies including sprint planning, story refinement, release planning, and retrospectives.
- Streamlined weekly executive status reporting and delivery dashboards (JIRA), enhancing stakeholder visibility and strengthening decision-making while improving risk assessment and release quality across senior leadership and business teams.
- Managed delivery of 2 scrum teams of 17 engineers (Dev, QA, BSA) in retail banking portfolio, removing impediments to enable team effectiveness and conducting scrum ceremonies including sprint planning, story refinement, release planning, and retrospectives.
- Increased team velocity by 18% by ensuring user stories were defined, ordered, and ready for sprint execution; maintained JIRA and related tools for transparent progress reporting.
- BFSI | Retail/Consumer Banking | Digital Transformation | APAC & EMEA
Education
MBA - Marketing, Operations & Analytics
06-2019
B.Tech - Electrical Engineering
08-2015
Skills
Program management
Agile project management
Experience with SaaS solutions
Delivery oversight
Execution dashboard management
Budget management
Resource management
Performance monitoring
Data analysis
Scope management
Process improvement
Strategic planning
Change leadership
Team leadership
Cross-functional collaboration
Stakeholder engagement
Partnership development
Remote team management
Work prioritization
Problem-solving
Critical thinking
Detail-oriented
Strategic direction
Revenue growth
Relationship building
Revenue growth
Timeline
Program Manager / Senior Consultant - PwC
09.2022 - Current
Scrum Master - Citibank (via TCS)
08.2019 - 08.2022
MAKAUT - B.Tech, Electrical Engineering
International Management Institute - MBA, Marketing, Operations & Analytics