Atinder Pal Singh
New Delhi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Manager
Sunstone Eduversity
Gurgaon
10.2021 - 05.2023
- Mentored and managed a team of 25 colleagues for smooth funnel movement.
- Developing and supporting a high-performing team who remain motivated and connected and take responsibility.
- Maintaining daily MIS/Dashboards for the activity handled to monitor performance and progress.
- Managed to grow the number of admissions from 4000(Approx/) in 2021 to 10000(Approx) in 2022.
- Ensured quick and timely resolutions of the internal and external escalated cases.
- Managed and delivered to the requirement of the external stake holders (Pan India).
- Oversaw training and onboarding process for all newly hired employees within Sales Operations.
- Working with cross-functional teams to build synergy and ensure open and transparent communication.
- Leading by example and motivating team to provide outstanding support to internal and external stake holders.
- Remedied issues and conflicts among workers using negotiation and active listening.
Process Associate
ICG Medical Pvt Ltd
Gurgaon
01.2018 - 08.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Evaluated customer needs and feedback to drive product and service improvements.
- Liaising with other teams to provide end to end resolution for any escalated query.
Process Advisor
Barclays Shared Services Ltd
Noida
02.2015 - 11.2017
- Handling Client/Staff queries on Call/chat
- Day to day query resolution with upward escalation of more complex queries to the management team
- Responsible for driving own performance, preparing for and arranging self-performance reviews
- Processing transactions in accordance to approved process and procedures
- Providing advice, guidance, and training to new processing staff
- Maintaining and developing knowledge base by keeping up to date with changes to controls and checks.
Process Developer
Genpact
Gurgaon
05.2013 - 10.2014
- To collect the due amount from credit card customers of Synchrony Bank through telephone
- Assisting them with the payment process and subsequent confirmations, this helps them in maintaining a healthy credit score.
Education
Bachelor of Arts -
Delhi University
Skills
- Public speaking
- Strategic planning
- Operations management
- Recruiting and interviewing
- Employee performance evaluations
- Recruitments
- Project Delivery
- Strategic Planning
- Business Strategy
- International Hiring
- Global Hiring
- Healthcare Staffing
- Niche Hiring
- Head Hunting
- Social Media Hiring
- Sourcing through Twitter, Facebook, LinkedIn, Referrals Management & Networking
- Vendor Management System (VMS)
- Applicant Tracking System (ATS)
- Customer Service
- Training
- Team Leading
Certification
- 12/01/22, Lean Six Sigma Green Belt
- 01/01/23, Lean Six Sigma Black Belt
Accomplishments
- Won the "Excellence" award in Barclays for successfully pitching and piloting the chat process.
- Won the back office hero award for year 2020-2021
Hobbies and Interests
- Cricket
- Video Games
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Punjabi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Associate Manager
Sunstone Eduversity
10.2021 - 05.2023
Process Associate
ICG Medical Pvt Ltd
01.2018 - 08.2021
Process Advisor
Barclays Shared Services Ltd
02.2015 - 11.2017
Process Developer
Genpact
05.2013 - 10.2014
Bachelor of Arts -
Delhi University
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