Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Photography, Writing, Reading, Gardening, Volunteering, Social welfare
Work Availability
Quote
Timeline
Hi, I’m

Atinder Pal Singh

Hotel Professional
Dehradun,Uttarakhand
Atinder Pal Singh

Summary

Ambitious hotel professional with proven track record of creating successful food & Beverage service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food & Beverage service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers, Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in operations management to reduce costs and maximize profits. Passion for food & Beverages industry, providing quality products to customers, Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols, Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
years of professional experience
12
Certifications
4
Languages

Work History

Pax & Opis Luxury Boutique Stays (Plutus Hotel - Owned Company Reg Under Indian Law Of M.S.M.E), Mussoorie

Entrepreneur
2021.03 - Current (3 years & 6 months)

Job overview

  • Successfully running and managing own/Leased hotel business.
  • responsible for all hotel Operations i.e. Front Desk, Concierge Services, Food & Beverage department, Food Production department, Maintenance, Housekeeping, Procurement.
  • Overseeing all issues related to property & portfolio, Obtaining the necessary business licenses, ensuring property is well maintained, investing in improvement, expansion & all core hotel operations.
  • Handling all OTA’s (MMT, Agoda, Air Bnb, Trip Advisor, Booking.com) & Social media, finance & Audits.
  • Determined business plan, mission statement, and vision.
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
  • Devised processes to boost long-term business success and increase profit levels.
  • Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Identified target customer segments through in-depth research, building tactical marketing strategies.
  • Mapped income generating strategies to grow revenue.
  • Generated additional revenue streams through constructive partner and client relationships.
  • Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
  • Prepared annual budgets with controls to prevent overages.
  • Negotiated supplier contracts to secure competitive pricing for materials and services.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Raised property accuracy and accountability by creating new automated tracking method.

Taj Swarna Amritsar (Luxury Unit Of I.H.C.L), Amritsar

Restaurant Manager
2016.07 - 2021.03 (4 years & 8 months)

Job overview

  • Taking care of In Room Dining, Butler’s services (Taj Club India, La Patisserie (Bakery & Confectionery), Business Centre & Pool services.
  • Responsible for managing 5 Outlets, staffing and training on daily basis, maintaining SOP at highest level, departmental Co-ordinations.
  • Ensuring compliances with health & safety legislation and licensing law procurement, stock management, managing Budgets, planning maintenance work, events, equipments upkeep's.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Maximized quality assurance by completing frequent line checks.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.

Lalit Grand Palace ( Luxury Hotel), Srinagar

Food & Beverage Executive
2015.12 - 2016.06 (6 months)

Job overview

  • Taking care of All day dining & Butler services.
  • Achieved highest sales ever, providing highest level of services as per leading hotel standards, managing staffing.
  • Responsible for daily trainings.
  • Ensuring compliances with health & safety legislation and licensing law, responsible for VVIP stays managing Butler’s department.
  • Managing departmental Budgets, Equipments upkeep.
  • Member of quality & training committee of hotel.
  • Delivered in-depth training to Stewards in service and customer-facing roles to promote strong team performance.
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamlining SOP's.
  • Verified prepared food met standards for quality and quantity before serving to customers, monitored and adjusted pricing, discounts and promotions to maximize profitability.

Vivanta By Taj Dal Vie (Luxury Unit), Srinagar

Supervisor in Training
2013.10 - 2015.12 (2 years & 2 months)

Job overview

  • Taking care of Authentic Chinese Specialty restaurant Jade Dragon.
  • Opening & closing of outlet, maintaining accounts, responsible for maintain S.O.P’s,
  • Maintained highest service standards.
  • Managing outlet budgets
  • Scored 98.8% in JD Audits (Hygiene & Standards)
  • Created sales reports for management staff, using data from reports to create sales forecasts.
  • Developed and implemented safety initiatives to continually improve, achieve and maintain stated safety performance and objectives.
  • Opening and closing of Outlet and monitored shift changes to uphold successful operations strategies and maximize business success.


Sher-e Kashmir International Conference Centre, Srinagar

Conference Coordinator
2012.11 - 2013.10 (11 months)

Job overview

  • Coordinating sales and conferences at highest levels.
  • Coordinated florists, photographers, and musicians for events.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • responsible for event managements and protocols of VIP's, planning setups, events and bookings
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Produced concept plans for high-profile corporate meetings and events.
  • Utilized social media to promote events and increase attendance.
  • Coordinated travel and accommodations for event attendees.
  • Created detailed timelines and budgets for events to meet all deadlines.

Pine Spring Hotel, Srinagar

Training Captain
2011.09 - 2012.11 (1 year & 2 months)

Job overview

  • Supervising an F&B Operation.
  • Taking briefings, evolved a system of highest standard of service & quality taking day to day trainings of staff, meeting guest preferences.
  • Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.


Education

New Convent High School Srinagar

High School from Completed High School 10th Standard.
2001.04

University Overview

Govt Boys Senior Secondary School Srinagar

Higher Secondary from Completed Higher School 12th Standard
2001.04

University Overview

Institute of Hotel Management Raj Bagh, Srinagar

Diploma In Hotel Management from Food & Beverage
2001.04

University Overview

Government Industrial Training Institute Srinagar

Diploma from Data Entry Operator & Skilled Computers
2001.04

University Overview

J&K State Council For Vocational Training Srinagar

Automobile Diploma from Auto Electrical Electronics And Air Conditioning
2001.04

University Overview

Indian Red Cross Society New Delhi

Certified First Aid Professional from First Aid
2001.04

University Overview

FSSAI - Food Safety & Standards Authority of India Amritsar

Food Safety Supervisor from Certified Catering Food Safety Supervisor
2001.04

University Overview

Bar Smarts Delhi - Affiliated Chicago USA

Certification from Bar Smart Professional, Cocktails
2001.04

University Overview

National Restaurant Association , Chicago Delhi

Certification from Certified Advance Servsafe Food Handler
2001.04

University Overview

LearnTube Mumbai

Certification from Scrum Master
2001.04

University Overview

Skills

    Business planning

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Accomplishments

Accomplishments
  • Pre-opening specialist Food & Beverage department ( 3 Luxury Hotels)
  • Certified First Aid Trainer (Indian Red Cross Society, Govt of India)
  • Certified Food Safety Supervisor FSSAI (Food Safety Standard Authority of India)
  • Certified Advance Servesafe Food Handler (National Restaurant Association, Chicago)
  • Leaded the Pre-opening of Online food delivery app of Taj group - Qmin (Amritsar Unit)
  • Certified Bar Professional (BarSmarts Pernod-Ricard USA)
  • Scored 98.8% in JD / Safety & Hygiene (Johnson Diversey) Audits
  • Leading Department (Food & Beverage) Scored 98.2% in TPAM (Taj Positive Assurance Module) Audit
  • Best Groomed Employee of the year 2014-15
  • Appreciation letter from Tata Group as showing honesty & hard work during Kashmir floods 2014
  • Honored by Tata Group for working beyond call of Duty 2014
  • Employee of the year 2017 (Punctuality, Dedication, Loyalty & Revenue management)
  • Leading member of Crisis management committee of Hotel (Taj Swarna)
  • Best Groomed employee among entire Tata Group 2018.
  • Knowledge of Shawman POS, Opera POS, Shawman Gold POS, Easy POS, Posiflex POS, Zubo POS.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets & resolved several standing issues.
  • Supervised team 18 staff members.

Certification

High School

Interests

Communicating with people.

Social Welfare

Gardening

Driving

Writing

Volunteering

Photography, Writing, Reading, Gardening, Volunteering, Social welfare

Photography, Writing, Reading, Gardening, Volunteering, Social welfare

Photography:
Proficient in capturing compelling moments and creating visually appealing images. Demonstrated ability to use various photography equipment and editing software.

Writing:
Strong poetry writing skills (Hindi & Urdu) with experience in crafting & engaging.

Reading:
Passionate about continuous learning and staying informed on industry trends, Current affairs & History. Avid reader with a broad range of interests.

Gardening:
Experienced in horticulture practices with a keen eye for plant care and landscaping. Ability to create and maintain aesthetically pleasing outdoor spaces.

Volunteering:
Dedicated volunteer with a history of contributing time and skills to community-based projects. Proven commitment to making a positive impact in society.

Social Welfare:
Active involvement in social welfare initiatives, demonstrating a strong sense of social responsibility. Collaborative team player with a focus on community betterment.

Availability
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Quote

Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson

Timeline

Scrum Master - Learn Tube

2023-11
Entrepreneur
Pax & Opis Luxury Boutique Stays (Plutus Hotel - Owned Company Reg Under Indian Law Of M.S.M.E)
2021.03 - Current (3 years & 6 months)

Spirits & Mixology - Pernod Ricards USA.

2020-05

Certified Servsafe Food Handler- National Restaurant Association, Chicago

2020-04

Certified Catering-Food Safety Supervisor - FSSAI

2019-04

Data Entry Operator - ITI

2017-09

Certified First Aid Trainer - Red Cross India

2016-10
Restaurant Manager
Taj Swarna Amritsar (Luxury Unit Of I.H.C.L)
2016.07 - 2021.03 (4 years & 8 months)
Food & Beverage Executive
Lalit Grand Palace ( Luxury Hotel)
2015.12 - 2016.06 (6 months)

Duty Beyond All Odds

2014-10

Auto Electronics & Air Conditioning of Automobile - ITI

2013-11
Supervisor in Training
Vivanta By Taj Dal Vie (Luxury Unit)
2013.10 - 2015.12 (2 years & 2 months)

Computer Basic's

2013-03
Conference Coordinator
Sher-e Kashmir International Conference Centre
2012.11 - 2013.10 (11 months)

Higher Secondary

2012-03
Training Captain
Pine Spring Hotel
2011.09 - 2012.11 (1 year & 2 months)

Hotel Management

2011-05

High School

2009-03
New Convent High School
High School from Completed High School 10th Standard.
2001.04
Govt Boys Senior Secondary School
Higher Secondary from Completed Higher School 12th Standard
2001.04
Institute of Hotel Management
Diploma In Hotel Management from Food & Beverage
2001.04
Government Industrial Training Institute
Diploma from Data Entry Operator & Skilled Computers
2001.04
J&K State Council For Vocational Training
Automobile Diploma from Auto Electrical Electronics And Air Conditioning
2001.04
Indian Red Cross Society
Certified First Aid Professional from First Aid
2001.04
FSSAI - Food Safety & Standards Authority of India
Food Safety Supervisor from Certified Catering Food Safety Supervisor
2001.04
Bar Smarts
Certification from Bar Smart Professional, Cocktails
2001.04
National Restaurant Association , Chicago
Certification from Certified Advance Servsafe Food Handler
2001.04
LearnTube
Certification from Scrum Master
2001.04
Atinder Pal SinghHotel Professional