Manisha Acharya
Senior Manager in Delhivery Ltd.
Dehradun,Uttarakhand
Summary
An ambitious personality who has the ability to tackle problems in any situations and achieve success. Committed to optimizing and coordinating processes and experienced in troubleshooting and overcoming challenges. Efficiency driven and organized with team oriented mentality and dedication to customer satisfaction & organization goals.
Overview
3
3
years of professional experience
16
16
years of post-secondary education
Work History
Senior Manager
Delhivery
Dehradun
06.2023 - Current
- Promoted to Senior Manager for Noida-Ghaziabad region from June 2023 - September 2023.
- From August 2023, I am looking after Uttarakhand and lower Himachal-Pradesh region.
- Ensures end-to-end smooth running of logistics operations for the zone/area.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Adhere and enforce all operational procedures and policies, also ensure timely audit is conducted
- Finalization of LM sites, manpower, fleet, training, and resource planning specifically for big sale events like Big Billion Day sales, Diwali Festival sales, etc.
- Handles the continuous improvement projects with respect to cost service, and employee productivity.
- Maintenance of all the operational budgets. Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Supervises activities of vendors for the upcoming new projects during new pin code expansion.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Station Manager
Delhivery
Lucknow
08.2021 - 05.2023
- Joined as Station Manager for Lucknow Cluster from August 2021- January 2023. After that was looking after Gurgaon AOR from January to May 2023.
- Ensures end to end smooth running of station operations for the assigned area/cluster
- Monitors performances by analyzing on different data set and reports
- Ensures all the operational sops are followed and timely audit is conducted
- Monitors zero breach across region in terms of shipments closures within defined TAT
- Monitors zero missing shipments in terms of value & numbers and also ensures zero fake updates in the software.
- Directly responsible for reduction in cost by monitoring per shipment cost and increase in productivity by maintaining PDD (promise delivery date)
- Responsible for operational budgets (amount allotted to run the dc), cash management and fleet management.
Education
PGDM - IT Operations and Finance
Jaipuria Institute of Management
Lucknow 06.2019 - 06.2021
B. TECH - Electronics And Communications Engineering
Swami Vivekananda Institute of Management
West Bengal 08.2014 - 08.2018
Higher Secondary Schooling - Science (PCM)
Kendriya Vidyalaya Ballygunge
Kolkata 04.2012 - 03.2014
Secondary Schooling -
Kendriya Vidyalaya No.1
Bhubaneswar 04.2004 - 03.2012
Skills
- Advance Excel
- Tableau
- Leadership
- Operations Management
- Quality service
- Teamwork and Collaboration
Management Program Certifications
MDP ( Management Development Program by Delhivery )
The management training program has been jointly developed by Delhivery and the Goa Institute of Management. It offered a unique 5-day on-campus management development program in Goa, curated by the executive leadership of Delhivery and the professors at the Goa Institute of Management (GIM).
Projects
- Analytical Modelling for Analyzing the Performance of the BSE/NSE Listed Companies.
- Live Project in Unicorn Apple Premium Reseller Stores.
- Strategically planned & developed a Women Safety Device during my Btech program.
Languages
English
Hindi
Oriya
Bengali
Timeline
Senior Manager
Delhivery
06.2023 - Current
Station Manager
Delhivery
08.2021 - 05.2023
PGDM - IT Operations and Finance
Jaipuria Institute of Management
06.2019 - 06.2021
B. TECH - Electronics And Communications Engineering
Swami Vivekananda Institute of Management
08.2014 - 08.2018
Higher Secondary Schooling - Science (PCM)
Kendriya Vidyalaya Ballygunge
04.2012 - 03.2014
Secondary Schooling -
Kendriya Vidyalaya No.1
04.2004 - 03.2012
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