Atinder Pal Singh

• Mentored and supported 25 department employees to create strong workplace culture.
• Improve overall funnel conversions from lead to enrolments throughout the admissions process.
• Maintaining daily MIS/Dashboards for the activity handled to monitor performance and progress.
• Ensuring timely resolutions of the escalated cases.
• Oversaw training and onboarding process for all newly hired employees within Sales Operations.
• Working with cross-functional teams to build synergy and ensure open and transparent communication.
• Leading by example and motivating team to provide outstanding support to internal and external stake holders.
• Remedied issues and conflicts among workers using negotiation and active listening.

• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Generated reports detailing findings and recommendations.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Evaluated customer needs and feedback to drive product and service improvements.
• Liaising with other teams to provide end to end resolution for any escalated query.

Handling Client/Staff queries on Call/chat.

Day to day query resolution with upward escalation of more complex queries to the management team.

Responsible for driving own performance, preparing for and arranging self performance reviews.

Processing transactions in accordance to approved process and procedures.

Providing advice, guidance and training to new processing staff.

Maintaining and develop knowledge base by keeping up to date with changes to controls and checks.

To collect the due amount from credit card customers of Synchrony Bank through telephone.

Assisting them with payment process and subsequent confirmations, this helps them in maintaining a healthy credit score.