ATIN RANJAN PAL
BANKING PROFESSIONAL
Summary
Dynamic and performance-driven business professional with high integrity, a strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success in leading successful teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
NRI BUSINESS MANAGER
HDFC BANK
03.2020 - Current
- Regular monitoring and updation of market intelligence report through benchmarking products and services across competition, enhance and introduce new product features / product variants / value added services on an on-going basis to maximize customer satisfaction & achieve growth in NRI book size.
- Maintaining a high level of efficiency and facilitating client requirements of 230+ customer groups with a Total Relationship Value of 62 Crores on CASA Balances including Fixed deposits
- Administered overall NRI clients across the branch by selling various banking products including forex, Credit Cards, Health Insurance, General Insurance, Wealth Management Products (MF, PMS), Life Insurance, acquire NTB NR relationship and building existing NR relationship balances.
- Acquire new customers by converting referral leads generated through existing NRI clients, stock brokers, expats of shipping companies and overseas branches,· Comply with KYC/SEBI rules, regulations, and legislation governing the Bank.
- Monitor process changes / enhancements as & when required to reduce TATs, to comply with internal & external policies / regulations, reduce costs, enhance customer satisfaction
- Provide channel training & channel support, assistance on queries from branches, sales staff. Ensure implementation and monitoring of all Regulatory & Internal audit obligations pertaining to NRI product of the Bank
- Regular review of processes & implementing process improvements to achieve cost reduction, identify areas for improvement, and recommend corrective actions as needed.
- Responsible for identifying/determining and monitoring fraud, maintained operation risk and provided a high level of customer service with sales acquisition and minimum attrition
- Responsible for increasing adoption of digital platforms like mobile banking. Value build up and increase in 'Product Holding Per Customer' within mapped portfolio. Ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
BRANCH SALES MANAGER
DCB BANK
04.2018 - 02.2020
- Successfully Managing corporate accounts and small medium company accounts
- Responsible for Key Account Management, Revenue Generation and P&L Management for a Team 6 Sales officer
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Support the team in delivering on commitments both on external and internal reporting requirements. Handling essential products, Remittances, Bank guarantee, Business loan, OD, Lap, Las, Travel cards for Existing and New companies as well as for Individuals.
- Complied with regulatory guidelines and requirements.
- B2B relationship management for onboarding corporate and Digital Banking
- services with walkthrough policies & Clients.
- Onboarding Trade customers which help to generate maximum revenue through ODI, OPI, Remittances, export payment etc.
- Provide functional expertise and guidance in remediation work as well as strategic platform rollout
- New corporate acquisition, Existing corporate nurturing, strategizing and executing towards optimum
- revenue generation, increasing market share by catering payment solution(Payment Gateway, Ecms, ME,
- corporate/Business credit card etc)and Digitization with 360 degree approach towards clients.
SALES MANAGER
VALUEPOINT TECHSOL PVT LTD
04.2017 - 12.2017
- Handling Existing and adding New Corporate Accounts for Information Security Services
- Managing business development & accountable for profitability & increased sales growth
- Developing prospective clients across various Industry Verticals for deeper market penetration, increase market share
- Sales forecast yearly and monthly, Service wise, Product Wise
- Analyzing the market by timely Collection of the market information such as competitor activities & initiatives
- Responsible for Creative solution business, IT Security Solutions , Availability Solutions
- Responsible for increasing the revenue 25% for FY
CUSTOMER SERVICE MANAGER
ICICI BANK
11.2012 - 02.2016
- Effectively supervised day to day operations of the Branch
- Responsible for successful strategic initiatives to improve quality of customer service, Team productivity and organization profitability
- Lead and Manage and guide a team.Plan, assign and monitor work tasks for optimum team efficiency
- Worked on increasing the market share of the organization with new client acquisitions and having 360 degree approach towards managing customer's portfolio
- Increasing portfolio size by generating more revenues for the organization.
Education
PGDB - A - Banking & Finance
Manipal university
02.2011 - 05.2011
B. Tech - A - Computer Science Engineering
West Bengal University of Technology
05.2007 - 05.2011
Higher Secondary - Science
Ballygunge Govt. High school
04.2004 - 05.2006
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Ballygunge Govt High School
04.2002 - 05.2004
Skills
Cross-functional communication
Product Management, KYC & AML Compliance
Market research and analysis
Escalation Resolution
Business Analysis
Problem Management
Additional Information
- Interests Football Music Books
Certification
AMFI
Timeline
NRI BUSINESS MANAGER
HDFC BANK
03.2020 - Current
BRANCH SALES MANAGER
DCB BANK
04.2018 - 02.2020
SALES MANAGER
VALUEPOINT TECHSOL PVT LTD
04.2017 - 12.2017
CUSTOMER SERVICE MANAGER
ICICI BANK
11.2012 - 02.2016
PGDB - A - Banking & Finance
Manipal university
02.2011 - 05.2011
B. Tech - A - Computer Science Engineering
West Bengal University of Technology
05.2007 - 05.2011
Higher Secondary - Science
Ballygunge Govt. High school
04.2004 - 05.2006
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Ballygunge Govt High School
04.2002 - 05.2004