ATIN RANJAN PAL
Kolkata
Summary
Dynamic and performance-driven business professional with high integrity, a strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success in leading successful teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
13
13
years of professional experience
1
1
Certification
Work History
NRI BUSINESS MANAGER
HDFC BANK
03.2020 - Current
- Regular monitoring and updating of market intelligence report through benchmarking products and services across competition, enhance and introduce new product features / product variants / value added services on an on-going basis to maximize customer satisfaction & achieve growth in NRI book size.
- Maintaining a high level of efficiency and facilitating client requirements for 250+ customer groups with a Total Relationship Value of 198 crores on NRI Book balances, including fixed deposits, FCNR deposits, AUM sizes
- Analyze customer needs, competitor offerings, and market conditions to ensure the bank’s products remain competitive and innovative.
Work with teams across marketing, sales, and operations to craft product strategies that align with the bank’s objectives. - Administered Virtual NRI channel coordinating with branches by offering various NRI banking products including Wealth Management services, Shaping and building up New & existing NR relationship Strongly.
- Monitor process changes / enhancements as & when required to reduce TATs, to comply with internal & external policies / regulations, reduce costs, enhance customer satisfaction, Comply with KYC/SEBI rules, regulations, and legislation governing Bank.
- Provide support, assistance on queries to ensure implementation the implementation and monitoring of all regulatory and internal audit obligations pertaining to the NRI product of the bank.
- achieve cost reduction, identify areas for improvement, and recommend corrective actions as needed.
- Regular review of processes & implementing process improvements for identifying/determining and monitoring fraud, maintained operation risk and provided high level of customer service with sales acquisition and minimum attrition
- Responsible for increasing the adoption of digital platforms, such as mobile banking, net banking, and other digital platforms and gather customer feedback to enhance user experience and add value to banking products.
- Ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Investment solutions, Retail and SME Loans and relevant banking programs.
BRANCH SALES MANAGER
DCB BANK
04.2018 - 02.2020
- Successfully Managing corporate accounts and small medium company accounts
- Responsible for Key Account Management, Revenue Generation and P&L Management for a Team 6 Sales officer
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Support the team in delivering on commitments both on external and internal reporting requirements. Handling essential products, Remittances, Bank guarantee, Business loan, OD, Lap, Las, Travel cards for Existing and New companies as well as for Individuals.
- Complied with regulatory guidelines and requirements.
- B2B relationship management for onboarding corporate and Digital Banking
- services with walkthrough policies & Clients.
- Onboarding Trade customers which help to generate maximum revenue through ODI, OPI, Remittances, export payment etc.
- Provide functional expertise and guidance in remediation work as well as strategic platform rollout
- New corporate acquisition, Existing corporate nurturing, strategizing and executing towards optimum
- revenue generation, increasing market share by catering payment solution(Payment Gateway, Ecms, ME,
- corporate/Business credit card etc)and Digitization with 360 degree approach towards clients.
SALES MANAGER
VALUEPOINT TECHSOL PVT LTD
04.2017 - 12.2017
- Handling Existing and adding New Corporate Accounts for Information Security Services
- Managing business development & accountable for profitability & increased sales growth
- Developing prospective clients across various Industry Verticals for deeper market penetration, share
- Sales forecast yearly and monthly, Service wise, Product Wise
- Analyzing the market by timely Collection of the market information such as competitor activities &initiatives
- Responsible for Creative solution business, IT Security Solutions , Availability Solutions
- Responsible for increasing the revenue 25% for FY
CUSTOMER SERVICE MANAGER
ICICI BANK
11.2012 - 02.2016
- Effectively supervised day to day operations of the Branch
- Responsible for successful strategic initiatives to improve quality of customer service, Team productivity and organization profitability
- Lead and Manage and guide a team. Plan, assign and monitor work tasks for optimum team efficiency
- Worked on increasing the market share of the organization with new client acquisitions and having 360 degree approach towards managing customer's portfolio
- Increasing portfolio size by generating more revenues for the organization.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Collaborated with upper management to improve customer service processes and support structures company-wide
Education
PGDB - Banking & Finance
Manipal University
12-2012
B. Tech - Computer Science Engineering
West Bengal University of Technology
06-2011
Higher Secondary - Science
Ballygunge Govt. High School
Ballygunge Govt High School
Skills
- Market analysis and research
- Product strategy and management
- Risk assessment and mitigation
- Cross-functional collaboration
- Escalation resolution
- Business analysis
- Problem-solving skills
- Analytical thinking
- Financial management
Additional Information
- Interests Football Music Books
Certification
- AMFI
- IRDA
- BUSINESS ANALYTICS
Personal Information
Timeline
NRI BUSINESS MANAGER
HDFC BANK
03.2020 - Current
BRANCH SALES MANAGER
DCB BANK
04.2018 - 02.2020
SALES MANAGER
VALUEPOINT TECHSOL PVT LTD
04.2017 - 12.2017
CUSTOMER SERVICE MANAGER
ICICI BANK
11.2012 - 02.2016
PGDB - Banking & Finance
Manipal University
B. Tech - Computer Science Engineering
West Bengal University of Technology
Higher Secondary - Science
Ballygunge Govt. High School
Ballygunge Govt High School