Atiq Khan
Training Manager
Kharadi,Maharashtra
Summary
Accomplished training manager well versed in selecting trainers, curriculum and course plan to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 8 years of progressive training experience. Skilled in designing, implementing and improving business wide training efforts across industries. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
Work History
Manager
HDFC BANK LTD
Pune
3 2023 - Current
- Managed a motivated team of 8 Trainers and
overseeing their kpi/kra and upskilling them on
process knowledge. - Ensuring exceptional customer services by maintaining
high rated surveys by providing better customer
services - Leading compliance initiatives by delivering
targeted courses ot the team and ensuring timely
completion and closure. - Streamlined onboarding process for new hires,
accelerating their integration into the company culture
and work expectations. - Trained staff during demonstrations,
meetings,conferences, and workshops. - Directed training programs and development
paths for managers and supervisors. - Increased employee retention rates by creating
engaging and relevant professional development opportunities
Management Trainee – Business Training
Access Health Care
03.2020 - 06.2022
- With RCM knowledge transfer, conducting TTT
while also focusing on coding and credentialing - Trained newly onboarded trainers on RCM
processes and content preparation - Conducted interviews, onboarded new trainers, and
managed training calendars Delivered engaging training sessions, facilitated on-the-job training, and drove successful ramp-up
phases - Ensured continuous performance development by
maintaining scorecards and preparing comprehensive
training decks on a weekly and monthly
Lead Associate – Business Training
WNS
11.2015 - 03.2020
- Conducting extensive in-house training sessions
on software, product, and process aspects of vendor
reps and internal employees. - Facilitating training for over 500 cohorts across
multiple Process of Thames water process in WNS in
India office ensuring widespread knowledge and
expertise - Managing the delivery of training, including
onboarding. scheduling, and maintaining trainer
performance scorecards, as well as preparing and
presenting weekly/monthly training decks. - Handling On job training of the New hire staff and
handing over to operations while sharing their
progress reports including RAG.
Education
Army public School
01.1998 - 04.2011
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Ness Wadia College of Commerce
01.2011 - 04.2015
Skills
- Excel
- Power BI
- Team Management
- Content Creation
- Inter department collaboration
- RCA
- Update dissemination
- Training Program development
- Preparing the MBR/QBR reports
- Customer relationship management
Personal Information
Date of Birth: 07/04/1994
Languages
English
Hindi
Marathi
Punjabi
Marwari
Haryanvi
Awards
- Best performer of the year 2018
- Best performance as Trainer 2019
- Star performer in all quarters in operations in 2017
- Winner of champions of league in 2017
- Top performer in operations in 2017/2016
Timeline
Management Trainee – Business Training
Access Health Care
03.2020 - 06.2022
Lead Associate – Business Training
WNS
11.2015 - 03.2020
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Ness Wadia College of Commerce
01.2011 - 04.2015
Army public School
01.1998 - 04.2011
Manager
HDFC BANK LTD
3 2023 - Current
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