ATISH KUMAR
Bangalore
Summary
Dedicated and detail-oriented professional with 10+ years of experience in front office management, customer support, help desk coordination, and data processing. Proven ability to manage front desk operations, coordinate visitors and appointments, handle customer inquiries, maintain accurate records, and support administrative processes. Experienced in high-volume data entry, documentation, CRM/ticketing systems, and process improvement. Strong communicator with a customer-focused approach and the ability to coordinate effectively with teams and stakeholders.
Overview
4
4
Languages
14
14
years of professional experience
Work History
Front Office Executive
CGI
10.2026 - Current
- Maintain and update support documentation, troubleshooting procedures, FAQs, and process guidelines.
- Enhanced knowledge sharing and operational efficiency by maintaining accurate and accessible documentation.
- Addressed employee and visitor requirements to uphold a professional service environment.
- Coordinated front office operations, ensuring smooth visitor reception, call handling, and meeting room scheduling.
- Managed executive calendars, travel arrangements, and administrative priorities with accuracy and discretion.
- Maintained records, logs, and office documentation to support compliance and consistent service delivery.
Front Office Executive
CAE Technology
07.2023 - 08.2024
- Managed day-to-day front desk operations, including greeting visitors, handling calls, and directing inquiries to the appropriate departments.
- Maintained a professional and welcoming environment for visitors, clients, and employees.
- Coordinated appointments and schedules for personnel, ensuring timely communication and smooth daily operations.
- Handled routine administrative responsibilities and supported internal coordination activities.
- Maintained accurate records and ensured effective communication between visitors, employees, and departments.
Front Office Executive
Wipro Limited
09.2019 - 04.2023
- Managed front desk operations and welcomed visitors while ensuring an efficient arrival and departure process.
- Handled incoming calls and accurately routed inquiries to the appropriate departments or personnel.
- Coordinated appointments and schedules for executives and internal stakeholders.
- Provided professional assistance to visitors, employees, and external callers.
- Supported day-to-day administrative activities and maintained accurate front office records.
Data Processing Associate
Sagacious Infosystems
04.2014 - 08.2019
- Processed and managed large volumes of data while maintaining high standards of accuracy and data integrity.
- Performed data verification and validation to identify inconsistencies and maintain database quality.
- Prepared and maintained accurate reports and records to support operational and business requirements.
- Updated internal databases, tracking sheets, and client records on a timely basis.
- Followed established workflows and quality-control procedures to ensure accurate and consistent data processing.
Customer Support Executive
Genisys Information Systems Pvt. Ltd.
10.2012 - 10.2014
- Handled inbound and outbound customer calls, providing clear and timely assistance for service-related queries.
- Addressed customer concerns and escalated unresolved issues to the appropriate support teams.
- Provided customer support through phone, email, and chat channels.
- Recorded customer requests, interactions, and service issues in CRM and ticketing systems.
- Maintained professional communication while working to resolve customer requests efficiently.
Education
Bachelor of Arts - History
Yashoda Higher Primary School /
Nittur B Tq Bhalki Distic Bidar 09.2026 - Current
Skills
Front desk and visitor management Helpdesk operations and ticket coordination Employee/customer support Calls emails and queries Access cards and visitor pass Daily reports and documentation Coordination with FM, security, housekeeping Basic troubleshooting and issue escalation Supporting workplace/facility operations Scheduling appointments Reception duties Scheduling coordination
Timeline
Front Office Executive
CGI
10.2026 - Current
Bachelor of Arts - History
Yashoda Higher Primary School /
09.2026 - Current
Front Office Executive
CAE Technology
07.2023 - 08.2024
Front Office Executive
Wipro Limited
09.2019 - 04.2023
Data Processing Associate
Sagacious Infosystems
04.2014 - 08.2019
Customer Support Executive
Genisys Information Systems Pvt. Ltd.
10.2012 - 10.2014