Atish Menon

I lead the learning space for 'Customer Tech & Ecosystems' practice area of Accenture Song.

As part of my role I work very closely with the business stakeholders to identify learning gaps, define problem statements and develop plans that translate into tangible outcomes.

I do the following:

• Build and maintain stakeholder relationships across Learning ecosystem to understand priorities to align strategy with business priorities.
• Schedule and attend calls with sponsors to understand business priorities, learning objectives.
• Analyze skills and audience needs to determine gaps.
• Recommend the learning approach or improvements to existing programs, with a rationale for the learning solution.
• Document/Draft the Learning Plan.
• Forecast expenses to build and/or maintain a learning program.
• Evaluate the efficacy of the learning solution through session debriefs, faculty feedback, evaluation reviews, etc.
• Work with the delivery team to understand the logistical planning of a scheduled or upcoming training.
• Work with the Knowledge Management Team (KMS) to keep the learning pages and training calendar updated.
• Participate in the sprint ceremonies.
• Regular meeting with the certifications and the vendor management team.
• Manage daily workflow of team members to meet organizational goals.
• Identify opportunities for process improvements and increased efficiency.
• Track project milestones and communicate updates to stakeholders.
• Cultivate relationships with external vendors to negotiate favorable terms.
• Coach team members and deliver constructive feedback to promote better productivity and build confidence.
• Delegate tasks to team members based upon skill level and to achieve organizational goals. This helps in optimizing group productivity.
• Develop and implement strategies to ensure cost-efficient operations.

Owned the training for people at level 13 to 8 in APAC and EMEA and was responsible for end-end coordination, course delivery and management of trainings for Mumbai, Pune, Bangalore, Dalian, Manila, Kuala Lumpur, Prague and London. This included, creating meet workspace, managing checklists, administering pre-conduct and post-conduct course surveys, adding faculty and participant feedback to change logs.

• Also, organized and hosted preparation and de-brief calls with faculties before and after the training.
• Analyzed data from various sources to identify trends and patterns.
• Created detailed reports that documented findings and presented recommendations to senior leadership.
• Led meetings with stakeholders to discuss objectives, strategies, timelines, budgets.
• Participated in brainstorming sessions with other senior analysts to develop innovative solutions for client needs.
• Identified improvement opportunities to effectively meet customer and business needs.
• Supported customers by answering questions and guiding end-use.

• Identifying bottom performers, bringing them all
  together in a team of 20-30 people, prepare a coaching strategy to uplift their scores, listening to their calls, delivering feedback on what is going well & suggest possible areas of improvement in terms of process & communication.
• Also, conducted sessions to enhance customer experience, provide brilliant customer service, product refreshers, etc. to enhance the customer journey & quality.
• Prepared a coaching strategy after meeting the business sponsors and team leads.
• Provided guidance to participants in order to help them develop their skills and achieve desired goals.