ATUL
Operation's Associate
Gurugram,Haryana
Summary
- Achieved a 99.5% accuracy rate in various domains at Carelon Global Solutions, exceeding expectations with process improvements and efficient problem-solving. Demonstrated exceptional operation management and effective communication, streamlining workflows and enhancing client engagement through innovative solutions.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Associate
Carelon Global Solutions
Gurugram
09.2022 - Current
- Constantly achieved the set process targets of accuracy and efficiency of 99.5% across various domains and markets.
- Provided valuable feedback on loopholes in the process, Jon aide along with process improvement suggestions to streamline the process for faster processing, resulting in closure of FY 2023 with final rating of 4 equivalent to " Exceeding the Expectations"
- Handled the escalation received from clients by collaborating with Senior Associate to find optimum solution to resolve issues within time grid.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
Education
BBA - Managment
Guru Gobind Singh Indraprastha Unviersity
New Delhi, India 08.2018 - 06.2021
Skills
Operation Management
Preparing reports
Client Engagement
Cross-Functional Teamwork
Research abilities
Process Improvement
Data processing and handling
Problem-solving abilities
Effective Communication
Reading about 'World Affairs and Geo Politics
Love reading about World Affairs and Geo politics during free time.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate
Carelon Global Solutions
09.2022 - Current
BBA - Managment
Guru Gobind Singh Indraprastha Unviersity
08.2018 - 06.2021