Atul Gupta
Noida
Summary
Experienced customer service associate with a proven track record of delivering exceptional customer satisfaction and fostering positive interactions. Skilled in utilizing various customer service software programs and well-versed in industry best practices. Recognized for exceptional organizational skills, reliability, and attentiveness to customer needs. Committed to providing top-notch service that consistently exceeds expectations.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Customer Service Associate
Amazon Development Center India Pvt Ltd
10.2018 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- To ensure and provide perfect resolution through complete contact analysis and thinking from the customers point of view
- Act as a problem solver for all associate and customer escalated issues, answering associate questions via chat, while also dealing with specific escalated customer issues
Education
BBA - Marketing
Jiwaji University
Skills
Analytical Skills
Critical Thinking
Customer Support
Problem-solving abilities
Microsoft Excel
Classroom oversight
Accomplishments
WWCS Peak 2023 Award
Honored to have received the WWCS Peak Award for exemplary support provided to customers during peak periods.
Timeline
Customer Service Associate
Amazon Development Center India Pvt Ltd
10.2018 - Current
BBA - Marketing
Jiwaji University
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