Adrenalin
Atul Gupta
Senior Manager Facilities- Soft Service
Tulsipur,UP
Summary
Coordinated facilitator of office and facility operations with agility in conflict resolution and 13 years of experience supporting all elements of building functions. Objective supervisor and supportive leader with compassion and conscientious attention to team and employee needs. Accomplished professional with process-oriented approach to configuration and critical systems maintenance.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Senior Facilities Manager- Soft Service
Organo Eco Habitat Pvt. Ltd.
Hyderabad, India
11.2025 - Current
- Created SOPs, training modules, standardized checklists, and documents, and captured daily operational activity with frequency and efficiency to enhance the delivery.
- Spearheaded employee training programs on safety procedures, leading to a more knowledgeable workforce equipped to handle emergencies effectively.
- Implemented space optimization strategies, maximizing the use of available square footage for operational efficiency.
- Increased staff morale by addressing workplace concerns promptly and implementing measures to improve overall working conditions.
- Managed multi-site facilities operations while coordinating activities across locations for consistency in service delivery.
- Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
- Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
- Conducted regular facility audits to identify areas for improvement and develop action plans accordingly.
- Optimized asset life cycle management by maintaining detailed inventory records and scheduling regular equipment inspections.
- Coordinated employee onboarding for operational and support staff.
- Implemented trainings and maintained documentation for staff certifications.
- Maintained and kept meticulous records on facility expenditures, gains and projections.
- Coordinated with external vendors for specialized maintenance tasks, ensuring top-quality workmanship at competitive prices.
- Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
- Improved overall facility efficiency by implementing streamlined maintenance processes and procedures.
- Developed long-term strategic plans for facility improvements and expansions.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Investigated problems and determined appropriate remedies.
- Drove continuous improvement of processes and systems operation.
- Created management reports outlining important facility statistics.
- Prepared reports and schedules with accuracy.
- Maintained facility grounds, equipment, and safety compliance.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
Senior Operations Manager & Site Lead
Amazon Development Center- HYD13, HYD20 & HYD16 (Golden Ikon Solutions)
Hyderabad
11.2022 - Current
- Handling ancillary services- Shampooing, Pest Management, Laundry Services, Manpower, Cleaning Machines, Tools & Tackles, Cleaning Chemicals, Vendors and suppliers AMCs, Service reports and proposal etc. relevant activities.
- Plan Team’s KRA & Cross Training for team’s learning & development as well as efficiently handling of each task.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve goals.
- Managed scheduling and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Measured and reviewed performance via KPIs and metrics. Created corrective actions based on adverse KPI trend as well as Business Reports.
- Controlled departmental facilities use and approved requests for repairs or improvements.
Deputy Manager- Facilities
UR Life Wellness Studio (Unit of Apollo Hospitals)
Hyderabad
01.2021 - 10.2022
- Heading the department and handling overall facility operation
- Monitoring Housekeeping, Engineering, Security, Chauffeur, Spa
- Partially part of Front Desk
- Recruit, select, train, assign, schedule, coach, counsel and discipline employees
- Plan, develop, implement, enforce and evaluate the operation and procedures
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Manage relationships using key operations and anticipation with guests, clients & vendors
- Review and approve all departmental related vendors and petty cash bills/invoices and ensure they are submitted for payment
- Events planning & organizing
- Collaborated closely with management team to roll out functional and strategic initiatives.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Assistant Manager/ Manager- Housekeeping
Lemon Tree Hotels
Hyderabad
11.2018 - 02.2021
- Established hands-on, proactive management style to hotel improvements to workflow and room turnover.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Daily check, update compilations the whole audit to operation related documents including daily, weekly & monthly items.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
Team Leader
Park Hyatt Hotel
Hyderabad
03.2016 - 11.2018
- Execution for floor operation and public area as per the allocation and shift.
- Horticulture and landscaping: plants, soil, watering, symmetry
- VIP arrivals room and preference check and preparation
- Training- Briefing on daily basis
- Daily meeting to the guests and updating the feedback/complaints/suggestions and preferences
- Handling interns: shift, allocation, task
- In charge for Lost & Found
- On Board Advisor of the department
- Taken care of carpet shampooing, pest control, floor maintenance
Guest Service Associate- Housekeeping
JW Marriott Hotel
Pune
03.2014 - 02.2016
- Attending all rooms and servicing as per the timing, priority and guidance and guest preference.
- Used cleaning chemicals following proper guidelines.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Interacted pleasantly with guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas. Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Communicated with customers about requests for additional supplies or cleaning services.
- Taken care GEM notes.
Education
B. Sc. - Hospitality Studies & Catering Management
01.2014
Diploma in Hospitality Housekeeping Specialization (NSDC, Kolkata)
10+2 - Science Group (Biology Stream)
01.2010
10 - Science Group
01.2008
Skills
Customer Service
Customer Relationship
Client Relationship
Coaching
Staff Motivation
Staff Training
Staff Development
Staff Management
Operations Management
Communication Improvement
Operational efficiency
Staff development
Asset management
Building maintenance
Inventory procurement
Building inspections
Team direction
Innovation and creativity
Schedule management
Schedule coordination
Teamwork and collaboration
Customer service
Team leadership
Multitasking Abilities
Self motivation
Effective communication
Attention to detail
Strategic planning
Analytical thinking
Inventory control
Equipment operation
Staff supervision
Performance monitoring
Task prioritization
Interpersonal skills
Continuous improvement
Conflict resolution
Facility inspections
Facility operations
Accomplishments
- Got job offer from Banquets and Housekeeping department during the industrial training with Radisson Hotel.
- Got reward with High Notes along with M-Prints from respective Managers of the department in JW Marriott Hotel.
- Got reward as a Housekeeping Champ of The Month in JW Marriott Hotel.
- Got Spirit to Serve Award certificate from Mr. Bill Marriott (honorable chairman of Marriott Hotels) in JW Marriott Hotel.
- Achieved many guest comments and appreciation notes from guests in Medallia and Trip Advisor.
- Been runner up in Best Debut award by Park Hyatt.
- Been runner up in Best Method Actor award by Park Hyatt.
- Got trained into train team in Lemon Tree Hotel.
- Got cross exposure training for Front Office in Lemon Tree Hotel.
- Got promotion from AM to HOD Housekeeping in Lemon Tree Hotel.
- Got promotion from OM to Sr. OM Housekeeping in Lemon Tree Hotel.
Software
Keka
Opera
Micros
Interests
Tours and Travel, Exploring new places, Cooking, Singing
Timeline
Senior Facilities Manager- Soft Service - Organo Eco Habitat Pvt. Ltd.
11.2025 - Current
Senior Operations Manager & Site Lead - Amazon Development Center- HYD13, HYD20 & HYD16 (Golden Ikon Solutions)
11.2022 - Current
Deputy Manager- Facilities - UR Life Wellness Studio (Unit of Apollo Hospitals)
01.2021 - 10.2022
Assistant Manager/ Manager- Housekeeping - Lemon Tree Hotels
11.2018 - 02.2021
Team Leader - Park Hyatt Hotel
03.2016 - 11.2018
Guest Service Associate- Housekeeping - JW Marriott Hotel
03.2014 - 02.2016
Star wards Inter Collage - 10+2, Science Group (Biology Stream)
Swatantra Bharat Inter Collage - 10, Science Group
Institute Of Advance Management - B. Sc., Hospitality Studies & Catering Management
Personal Information
- Father's Name: Mr. Bramha Dev Gupta
- Mother's Name: Ms. Reema Gupta
- Date of Birth: March 15, 1990
Other Curriculum Activities
- Worked in college events and promotions.
- Worked as a Crew in International Film Festival of India, Goa (IFFI)- 2013.
- Worked as F&B Manager in Goa Chef Competition-2013 organized by college.
- Worked as Executive Housekeeper in Food Fest- 2014 organized by college.