Atul Kumar
New Delhi
Summary
Hotel management professional with extensive experience at De Garland-Palolem AM Hotel Kollection, recognized for enhancing guest satisfaction and operational efficiency. Expertise in budget management and staff training led to a 35% increase in customer satisfaction through targeted service improvements. Committed to delivering exceptional guest experiences and optimizing team performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Hotel Manager
De Garland-Palolem AM Hotel Kollection
South Goa
10.2025 - Current
- Managed daily hotel operations, delivering exceptional guest experiences.
- Supervised staff training programs, improving service quality and team readiness.
- Oversaw financial reporting and budget management, aligning operational expenses with strategic goals.
GENERAL MANAGER
Namaste Dwaar
Uttar Pradesh
03.2025 - 10.2025
- Managed resort with 42 guest rooms, including 4 elite terrace suites and 2 royal garden suites, enhancing guest experience and occupancy rates.
- Oversaw gated pet-friendly villa with furnished balconies, optimizing guest satisfaction by providing scenic countryside views.
- Improved customer satisfaction scores by 35% through targeted service enhancements.
- Streamlined operations, reducing costs by 20% while maintaining quality.
- Designed training programs that boosted team performance by 25%.
ASSISTANT GENERAL MANAGER
Hotel Ashburton
Canterbury Region
03.2023 - 02.2025
- Managed daily hotel operations and ensured exceptional guest experiences.
- Resolved customer queries and complaints to improve guest satisfaction and loyalty.
- Oversee system transactions and control the voiding system, opening and cash out procedure, system reconciliation, and daily banking procedure.
- Compiled monthly sales reports and weekly profit & loss statements, offering actionable feedback to Manager for operational improvements.
- Ensured compliance with hotel operations and guidelines, enhancing service quality and operational consistency.
Assistant Sales and Marketing Manager
IHCL
Amritsar/Delhi
05.2018 - 03.2023
- Developed strategies that increased sales volume and expanded market share.
- Negotiated customer contracts while strengthening relationships with existing clients.
- Led weekly team meetings to uncover sales opportunities and devise targeted promotions.
RGM
38 Barracks Pub
Connaught Place
04.2017 - 05.2018
FOOD & BEVERAGE MANAGER
Sarovar Portico Vaishali
Ghaziabad
09.2016 - 03.2017
- Managed operations for a 127-room hotel, coffee shop, bar, and terrace grill, accommodating up to 500 banquet guests.
- Managed daily food and beverage operations at a prominent hospitality establishment.
- Oversaw staff training programs to enhance service and product knowledge.
- Coordinated inventory management to ensure optimal stock levels and availability.
ASSISTANT FOOD & BEVERAGE MANAGER (HOD)
Frasers Suites New Delhi
New Delhi
05.2015 - 04.2016
- 5-star gold Standard Apartment with 92 Room,24 Hour Coffee shop, Bar, Banquets, IRD, Pool Side, Tea Lounge, Mini Bar Manager
PRE-OPENING RESTAURANT GENERAL MANAGER
Chez Nini/ Uzuri Deck & Dinning/ La Bodega
04.2011 - 04.2015
- Conducted research and data analysis to support strategic planning decisions.
- Utilized software tools to enhance operational processes and performance.
- Updated and maintained databases, ensuring accuracy of current information.
- Collaborated with teams to meet objectives and address product-related issues.
TEAM LEADER
LEELA KEMPINSKI GURGAON
Gurgaon
11.2008 - 03.2011
- Oversaw operations of two restaurants with 225 covers each, leading a team of 35 subordinates to ensure high-quality service and customer satisfaction.
- Led daily operations to ensure smooth team collaboration and service delivery.
- Trained new staff on hospitality standards and operational procedures.
- Coordinated with departments to enhance guest experience and service quality.
GSA
Hotel Taj Man Singh (LHW)
Delhi
04.2006 - 10.2008
TRAINEE CAPTAIN
INDIA HABITATE CENTER
Lodi Road
12.2005 - 04.2006
SHIFT MANAGER
Pizza Corner India
12.2004 - 04.2005
CATERING MANAGER
RK Group
Delhi
07.2003 - 12.2004
Education
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management and Catering Technology
Thiruvananthapuram, Kerala, India01-2005
Skills
- Guest satisfaction
- Operational efficiency
- Budget management
- Financial reporting
- Customer relationship management
- Staff training
Certification
Train the trainer
Accomplishments
- Times Food for best Mexican restaurant in the first year, 2015, of its existence
- HT Crystal Award for the French Bistro Chez Nini in the first year, 2013, of its existence
Languages
- English
- Hindi
Websites And Social Links
38 Barracks Pub, https://www.zomato.com/ncr/38-barracks-connaught-place-new-delhi
Timeline
Hotel Manager
De Garland-Palolem AM Hotel Kollection
10.2025 - Current
GENERAL MANAGER
Namaste Dwaar
03.2025 - 10.2025
ASSISTANT GENERAL MANAGER
Hotel Ashburton
03.2023 - 02.2025
Assistant Sales and Marketing Manager
IHCL
05.2018 - 03.2023
RGM
38 Barracks Pub
04.2017 - 05.2018
FOOD & BEVERAGE MANAGER
Sarovar Portico Vaishali
09.2016 - 03.2017
ASSISTANT FOOD & BEVERAGE MANAGER (HOD)
Frasers Suites New Delhi
05.2015 - 04.2016
PRE-OPENING RESTAURANT GENERAL MANAGER
Chez Nini/ Uzuri Deck & Dinning/ La Bodega
04.2011 - 04.2015
TEAM LEADER
LEELA KEMPINSKI GURGAON
11.2008 - 03.2011
GSA
Hotel Taj Man Singh (LHW)
04.2006 - 10.2008
TRAINEE CAPTAIN
INDIA HABITATE CENTER
12.2005 - 04.2006
SHIFT MANAGER
Pizza Corner India
12.2004 - 04.2005
CATERING MANAGER
RK Group
07.2003 - 12.2004
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management and Catering Technology