Atul Kumar

• Led technical support operations in India, managing a team of four support engineers to enhance service delivery.

• Delivered pre-sales support by selecting products, preparing BOQs, designing solutions, and presenting technical information to clients.

• Conducted technical training programs for distributors, installers, and channel partners to improve product knowledge and support capabilities.

• Supported enterprise projects involving Intrusion Detection, Access Control and Integrated Security Solutions.

• Worked closely with UK Engineering teams on product improvements and technical escalations.

• Supported system integration with third-party platforms and automation solutions.

• Prepared technical documentation, wiring guidelines and integration notes.

• Provided technical consultation for Wintex programming, commissioning and troubleshooting.

• Managed integrated security solution proposals to align with client needs and project goals.

• Delivered solution engineering support for enterprise customers.

• Collaborated with team members on projects with consultants, OEMs and contractors.

• Supported bid management activities to enhance proposal quality and competitiveness.

• Supported bid management activities.

• Delivered solution engineering support for enterprise customers, ensuring tailored solutions met specific requirements.

• Contributed to Smart City and Safe City solution engineering projects, ensuring alignment with client requirements.

• Developed technical submissions and solution validation documents to facilitate project approvals.

• Delivered integrated command center solution support.

• Participated in pre-sales discussions and technical presentations.

Selected Clients

Google India

Ahmedabad Safe City

Muzaffarpur Smart City

Saharanpur Smart City

• Commissioned building management systems to enhance operational efficiency and control.

• Integrated VFDs, UPS, Energy Meters, Fire Alarm Systems and CCTV.

• Delivered customer handover and technical documentation to ensure seamless project transitions.

Selected Clients

VMware

TCS

CTS

Holiday Inn

Conrad

Sheraton

ITC Hotels

BSNL

• Executed Building Automation and Electronic Security projects, ensuring integration with client systems.

• Performed site surveys and BOQ preparation.

• Commissioned Fire Alarm Systems and Access Control Systems.

• Managed AMC support to maintain system functionality and customer satisfaction.

• Coordinated customer handover, facilitating smooth transition and client onboarding.

Selected Clients

Tata Steel

Tata Motors

Tata Power

Vodafone

Airtel

IOCL

M Junction