Atul Malik
Product Support Engineer
Rohtak
Summary
Dynamic professional with over 5 years of experience in Value Added Services (VAS) and IT, specializing in Linux/Unix environments, SQL, PostgreSQL, SIP debugging and configuration, Jenkins, Apica, Nagios, and Application Support. Proven track record in solving complex problems and making informed decisions while maintaining meticulous documentation. Strong communication and collaboration skills facilitate quick understanding and effective application of new technical concepts. Adaptable and resilient under pressure, consistently striving for personal enrichment and professional growth within a globally focused organization.
Overview
5
5
years of professional experience
Work History
Associate Consultant
Infosys Pvt. Ltd
01.2025 - 03.2026
- Handling Application issues for Morgan Stanley E-Trade Applications as per the jira raised. As per the issue, checking logs at server level. Perform build upgrade multiple times every week at cluster servers, Application debugging, Monitoring Server health using tools like Jenkins, big Panda, Apica test cases, Nagios.
- Customer name: Morgan Stanley
Product Support Engineer L2
Exotel Techcom Pvt. Ltd
12.2020 - 01.2025
- Product Debugging, SIP Debugging, Data Validating, Maintaining HA clusters and cold failover services and L3 level debugging, Escalating the issue to L4 team with logs & Analysis.
- Handling Incident (S1, S2, S3) and Problem Management
- Resolving issue under SLA & Escalated to concern team and taking follow up till issue close.
- Logs analysis for any issue in Application related and fix on secondary level after incident.
- Provide Backend support to the production/project team.
- Working on Zabbix alerts & escalating it to the infra team.
- Routine Health Check for applications, OS and DB.
- Preparing scripts for automating the system tasks, reports, alerts as well as fixing errors.
- Having Knowledge of AWS services like EC2, Auto-scaling Group, S3, Cloud watch, IAM, Elastic Load Balancer.
- Having Knowledge of VAS services like IVR & USSD.
- Monitoring SIP + RTP packets.
- Tshark and Wireshark analysis.
- Log Analysis(Error detection and Resolution)
- Database maintenance.
- Critical issue resolution within TAT.
- Handling Domestic & International projects: Ather Energy, Razorpay, Star Union Dai-ichi, Cars24, Physicswallah, Gameskraft, HDFC ERGO, Upgrad, Vedantu, UNO BANK - Philippines, Mydawa - Kenya, Testbook, Newton School, Cholamandalam, Spinny
- Duration: 4 years & 1 Months
Education
B.tech - Electronics & Communications Engineering
DCRUST University
Haryana, India01-2018
Polytechnic Diploma - ECE
Haryana State Board Of Technical Education
Panchkula, India01-2014
Class X -
Central Board Of Secondary Education
Rohtak, India01-2009
Skills
Linux operating system
PostgreSQL database management
Application deployment
Automating tasks with shell scripts
Technical troubleshooting
Server failover management
Secure SSL configuration
SIP implementation
PRI setup
File transfer protocol
Windows operating system
VPN configuration
Putty
Zabbix monitoring
Pritunl configuration
Kibana data visualization skills
Nagios monitoring expertise
Timeline
Associate Consultant
Infosys Pvt. Ltd
01.2025 - 03.2026
Product Support Engineer L2
Exotel Techcom Pvt. Ltd
12.2020 - 01.2025
B.tech - Electronics & Communications Engineering
DCRUST University
Polytechnic Diploma - ECE
Haryana State Board Of Technical Education
Class X -
Central Board Of Secondary Education
Personal data processing
I hereby declare that all the information mentioned above is true to the best of my knowledge.