Atul Sharma
Gurugram
Summary
Results-driven professional specializing in scheduling coordination and team leadership. Enhanced customer service and fostered strong relationships to improve operational efficiency. Utilized healthcare platforms and managed vendor partnerships to boost satisfaction in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Senior Process Executive
Cognizant
01.2025 - Current
- Coordinated scheduling and managed network operations to improve service delivery.
- Acquired experience in workers' compensation and healthcare services operations.
- Demonstrated understanding of care coordination and referral management processes.
- Leveraged case management and healthcare platforms to streamline workflows.
- Guided new joiners through ramp-up and transition phases for effective integration.
- Ensured compliance with process standards and quality guidelines throughout operations.
AVOC Associate
Amazon Development Center India Pvt. Ltd.
09.2021 - 01.2025
- Resolved seller and merchant disputes, strengthening relationships and ensuring satisfaction.
- Delivered high-quality customer support daily, efficiently addressing inquiries and resolving issues.
- Handled high volumes of inbound and outbound calls for international and domestic clients, ensuring effective communication and support.
- Managed large volumes of fragmented data, identifying key patterns to inform decision-making.
- Conducted analysis and developed plans to align with client expectations.
Sales Manager
NETAMBIT Info-source & E-Service Pvt. Ltd.
Noida
05.2019 - 08.2021
- Initiated partnerships with new accounts while managing existing relationships effectively.
- Advised restaurant owners on market issues, providing tailored solutions for growth.
- Executed onboarding of restaurants and hotels, facilitating seamless integration.
- Collected payments from restaurant and hotel partners during onboarding processes.
- Responded to inquiries about product features and benefits, improving customer understanding.
- Prepared essential documentation such as representation contracts, GST declarations, and closing deeds.
Relationship Officer
True Value, AAA Vehicleades Private Limited
New Delhi
09.2018 - 04.2019
- Negotiated with customers to successfully close sales, enhancing revenue.
- Championed customer experience by ensuring satisfaction and providing ongoing support.
- Presented product knowledge to enhance customer understanding.
- Engaged customers through car presentations and test drives, fostering deeper relationships.
- Managed sales operations at retail hub, driving revenue growth.
Technical Advisor
AAA Vehicleades Private Limited
New Delhi
12.2017 - 07.2018
- Cultivated customer relationships, increasing likelihood of repeat business.
- Answered inquiries regarding service outcomes and scheduling options.
- Communicated service updates and pick-up times to customers, enhancing overall satisfaction.
- Booked appointments for vehicle drop-off and pick-up.
- Directed customers to mechanics, facilitating timely service and improving workflow.
Education
B.Tech. - Mechanical Engr.
Sri Sai Group of Institutes
01.2017
12th (Non-Medical) -
St. Thomas Senior Secondary School
01.2014
10th -
St. Thomas Senior Secondary School
01.2012
Skills
- Team leadership
- Vendor negotiation
- Scheduling coordination
- Customer service
- Decision making
- Relationship building
Personal Information
Training
- Rail Coach Factory, Kapurthala
- Neel Metals Product Limited (JBM Group), Gurugram
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge & I bear the responsibility for the above-mentioned particulars.
Timeline
Senior Process Executive
Cognizant
01.2025 - Current
AVOC Associate
Amazon Development Center India Pvt. Ltd.
09.2021 - 01.2025
Sales Manager
NETAMBIT Info-source & E-Service Pvt. Ltd.
05.2019 - 08.2021
Relationship Officer
True Value, AAA Vehicleades Private Limited
09.2018 - 04.2019
Technical Advisor
AAA Vehicleades Private Limited
12.2017 - 07.2018
B.Tech. - Mechanical Engr.
Sri Sai Group of Institutes
12th (Non-Medical) -
St. Thomas Senior Secondary School
10th -
St. Thomas Senior Secondary School