Atul Shekher
Hotelier
Patna
Summary
Front Office Supervisor managing check-in, check-out, reservations, and guest queries for 50+ guests per day across busy hotel front desks. Coordinates with housekeeping and other departments while using PMS systems to keep arrivals, walk-ins, and service requests moving smoothly. Delivers organized guest handling that supports efficient front office operations and consistent service quality.
Overview
3
3
years of professional experience
Work History
Front Office Supervisor
Sur Marriott
- Resolved 60% of guest issues during stay, applying service recovery and guest complaint resolution standards.
- Managed over 50 guest check-ins per shift while maintaining smooth front desk flow and room allocation.
- Supervised front office team, directing guest services and shift handovers.
- Coordinated with housekeeping to align room status updates, reservations, and front desk priorities.
- Updated Opera PMS records for reservations, folios, and billing support.
Industrial Training
Hyatt Regency, Lucknow
- Handled 50 guest interactions per day while rotating through front office operations during industrial training.
- Supported front office operations and guest handling while learning hotel procedures across all departments.
- Assisted with reservation management, room allocation, and billing tasks using Opera PMS.
- Coordinated with housekeeping and team members to manage room status, shift handovers, and service flow.
Front Office Executive
Four Points by Sheraton, Jaipur
10.2025 - Current
- Resolve 70% of guest queries on first contact through prompt front desk support and follow-up.
- Manage check-out procedures, verify folios, and close guest stays accurately in Opera PMS.
- Handle reservations and walk-ins, updating room availability and assigning rooms based on arrival patterns.
- Respond to guest questions at the front desk with clear communication and timely service recovery.
- Coordinate closely with housekeeping and other departments to align room readiness, status updates, and guest requests.
- Complete shift handover reporting and front office records to keep the next shift informed.
Front Desk Associate
Four Points by Sheraton, Jaipur
09.2023 - 09.2024
- Managed daily front desk operations with accurate guest registration, billing, and payment verification.
- Coordinated room allocation changes with housekeeping and supported timely updates for arriving guests.
- Handled guest inquiries by phone and in person with clear, courteous communication throughout each shift.
- Prepared shift handover notes with outstanding tasks, guest requests, and pending follow-up items.
Education
Bachelor of Science - Hospitality & Hotel Administration
IHM Goa
GoaHSC - undefined
St. Joseph High School
SSC - undefined
St. Joseph High School
Skills
Front office operations
Opera PMS
Guest handling & communication
Reservation management
Team coordination
Front desk supervision
Guest complaint resolution
Housekeeping coordination
Shift handover reporting
Service recovery
Night audit procedures
Cash handling
Folio management
Room allocation management
Billing and invoice processing
PMS report generation
Upselling techniques
Telephone etiquette
Guest feedback tracking
DECLARATION
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Front Office Executive
Four Points by Sheraton, Jaipur
10.2025 - Current
Front Desk Associate
Four Points by Sheraton, Jaipur
09.2023 - 09.2024
SSC - undefined
St. Joseph High School
HSC - undefined
St. Joseph High School
Bachelor of Science - Hospitality & Hotel Administration
IHM Goa
Industrial Training
Hyatt Regency, Lucknow
Front Office Supervisor
Sur Marriott