Pankaj Verma
Mandi
Summary
Positive Front Office Supervisor with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions.
Overview
3
3
Languages
1
1
Certification
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Front Office Supervisor
Club Mahindra White Meadows, Manali
05.2022 - Current
- Supervise daily front office operations and ensure smooth guest service.
- Oversaw guest check-ins, check-outs, reservations, and billing procedures to ensure accuracy and efficiency.
- Addressed guest concerns and resolved complaints promptly to enhance guest experience.
- Led front office team members in maintaining service standards, fostering a collaborative and efficient environment.
- Coordinate with housekeeping and other departments for seamless operations.
- Ensure high levels of guest satisfaction and operational efficiency.
Senior Guest Service Associate (Senior GSA)
Chemmanur International Holidays & Resorts Ltd.
10.2021 - 05.2022
- Resolved guest complaints to ensure satisfaction.
- Assisted guests with inquiries and service requests.
- Managed billing and front office operations to enhance guest experience.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Coordinated with departments to facilitate seamless guest service delivery.
Front Office Associate
Red Fox by Lemon Tree Hotels
10.2020 - 10.2021
- Delivered excellent customer service and resolved guest concerns.
- Managed reservations, billing, and guest inquiries to enhance guest experience.
- Provided exceptional customer service and addressed guest concerns to ensure satisfaction.
- Coordinated with housekeeping to guarantee timely room readiness for arrivals.
- Maintained guest records and front desk operations efficiently.
Industrial Trainee
Taj Krishna Hyderabad
Banjara hills
12.2019 - 03.2020
Education
Bachelor's degree -
IHM Chandigarh
Chandigarh 04.2018 - 01.2020
Skills
- Front office operations
- Check-in/out management
- Reservation systems
- Complaint resolution
- Revenue management
- Property Management Systems
- Staff supervision
- Staff training
- Microsoft Office
- Cash handling
- Telephone etiquette
Certification
- Front Office Management
- Customer Service Excellence
- Hospitality Operations
- Employee of the Month – June 2026 for achieving room revenue, room-night, and budget targets.
Languages
Hindi
First Language
English
Advanced
C1
Punjabi
Intermediate
B1
Timeline
Front Office Supervisor
Club Mahindra White Meadows, Manali
05.2022 - Current
Senior Guest Service Associate (Senior GSA)
Chemmanur International Holidays & Resorts Ltd.
10.2021 - 05.2022
Front Office Associate
Red Fox by Lemon Tree Hotels
10.2020 - 10.2021
Industrial Trainee
Taj Krishna Hyderabad
12.2019 - 03.2020
Bachelor's degree -
IHM Chandigarh
04.2018 - 01.2020