ATUL SOMAL
K4-4027 ,Shastri Nagar, Meerut
Summary
- I am looking for full time or part time work and willing to relocate anywhere.
- I have the ability to learn technology quickly and am ready to face various challenges.
- I have the ability to focus on a problem to solve it as quickly as possible.
- I have the ability to learn new technologies.
- I am completely dedicated towards my work and punctual as well.
- More than 4 year Experience as L2 Support Engineer and Tester in ,Automotive Industry Domain, Business Application Domain and Telecom Domain.
- Hands on Experience in Application and manual testing on the stage and production environment. Well versed in Troubleshooting and Debugging.
- Understanding product life cycle(SDLC, STLC, Issue life cycle).
- Understanding the process of web testing and mobile testing.
- Creating the documentation of test report and test case .
- Easily communicate with the customer of different domains.
Overview
4
4
years of professional experience
Work History
Engineer
Nagarro Software Pvt Ltd
12.2022 - Current
(Automotive Industry Domain)
- Provided technical support for the applications being used by the customer.
- Troubleshoot and diagnosis the software issues with the help of chrome developer tool.
- Tested the Application manually on the stage and prod env and detect the bugs on daily basis.
- Created test cases and test report that covered all the requirements defined in the document.
- Monitored and traced the error and notification logs through Splunk tool.
- Responsibilities for collecting, processing and analyzing data to extract valuable information.
- Resolved the issue related to the WordPress sites on production environment.
- Tested the Api through Postman Tool.
- Monitored the application of the customer with the help of Grafana Tool.
- Ticketing Tool :- Service Now
L2 Product Support Engineer
Globtier Infotech Private Limited
06.2022 - 12.2022
(Business Application Domain)
- Monitoring of Business transactions using SQL Queries and Linux Commands.
- Provide service to client according to SLA agreement.
- Server monitoring and automate monitoring tasks.
- Managing Incident cases and business access requests.
- Monitoring of Business reports and recovery as per guidelines.
- Problem Management responsibilities for root cause identification and determining workaround until permanent fix is developed.
- Working on escalated and compliance cases.
- Monitoring Tool :- Web method B2B
- Ticketing Tool :- Helix Remedy
Production Support Engineer
Tennovate Solution Pvt Ltd
12.2019 - 05.2022
(Telecom Domain)
- Monitoring of UNIX/LINUX servers continuously and resolving the system related issues if any occurred as 24/7 production support.
- Doing deployment patches of the applications through UNIX console. Monitoring system logs and activity on all servers.
- Proactively monitor and manage application and system resources: daemons, processes, interfaces, file systems, and CPU / Memory utilization.
- Handling Cron jobs for regular tasks, Transformation and Loading of data using SQL*Loader from different heterogeneous source systems like Flat files, Excel, Oracle.
- Scheduled script for automatic run for backup/restore of different schema using exp/imp utility.
- Extracted Data from the source file with the help of ETL Tool.
- Monitored the application through Network Performance tool OPTIMA.
- Ticket Tool :- Jira Ticketing tool
Education
Bachelor Of Technology - Information Technology
Noida Institute of Engineering and Technologies
Greater Noida, UP2016
Intermediate -
Cj DAV Public School
Meerut2011
Cj Dav Public School
Meerut2009
Skills
- SQL
- Linux/Unix command
- ETL Informatica
- Database Testing
- Writing Queries
- Technical Support Via mail and MS Team Chat
- Software Testing
- ITIL
- Functional Testing
- API Testing POSTMAN TOOL
- Website Troubleshooting
- Writing Use Cases
- Test Environment Management
- HTML and XML
- GRAFANA MONITORING TOOL
- WEB METHOD TOOL(MONITORING)
- MS EXCEL(PIVOT TABLE, V LOOK UP)
- Hand on exposure on AWS Cloud wordpress sites
- Ticket Tool :- Helix Remedy, Jira and Service Now
- Hands On Exposure On bash shell script
- Logs Files :- Splunk, BI@ST
- Knowledge of IIS
- Knowledge of IT Infrastructure
Timeline
Engineer
Nagarro Software Pvt Ltd
12.2022 - Current
L2 Product Support Engineer
Globtier Infotech Private Limited
06.2022 - 12.2022
Production Support Engineer
Tennovate Solution Pvt Ltd
12.2019 - 05.2022
Bachelor Of Technology - Information Technology
Noida Institute of Engineering and Technologies
Intermediate -
Cj DAV Public School
Cj Dav Public School
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