Personal growth
Atul Vaish
IT Engineer
Hyderabad
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
IT Support Engineer
Intercontinental Exchange Inc
Hyderabad
09.2022 - 10.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Researched product and issue resolution tactics to address customer concerns.
- Patched software and installed new versions to eliminate security problems and protect data via SCCM tools (Altiris).
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Managing and resolving user issue based on the request.
- Managing MAC devices from JAMF PRO.
- Supporting remote session using beyond trust remote support tool supported location: Atlanta, Europe, New York, APAC, Provo, India (Hyderabad ,Pune) .
- Name of software which I was supported : VMware, VPN (Pulse , Global protect) , SQL Developer tools(Oracle 19c , 12c ,11c ) , Muniview Tools(10.72 ,10.75.10.80) , JDK (Installation and configuration ), IDE Installation and configuration (PyCharm , Eclipse ,NetBeans, Android Studio) , MS office related products, ETC.
- Managing user AD account, managing Distribution and security list, managing NAC group, DHCP IP reservation, Tracking user activity using Slunk.
Technical Support Engineer
TTEC Digital Analytics India LLP
Hyderabad
03.2022 - 08.2022
- Managing Client issue based on snow raised tickets
- Support via remote session and phone call via Softphone like (Humanify).
- Supported location:-US, California, Mexico, Canada, Philippines, LIPSA, and Ahmedabad.
- Name of Software which I am Supporting: VDI(Citrix, VMware),Time tracker apps(Kronos ,oracle),Managing AD users, Managing and troubleshooting VPN user (Cisco Any connect and Global protect),Managing and troubleshooting Softphone(Cisco IP communicator, Cisco Jabber, Avaya oneX, Humanify),Managing and troubleshooting MS product like: MS-teams,O365 user .
- Hardware Troubleshooting like: Blue screen error, No display issue ,assisting the user to setup the PC and TTD Bot setup
System Cum Network Engineer
64 Network Pvt. Ltd
Hyderabad
08.2021 - 03.2022
- To monitor all server and perform maintenance activity periodically (AD server, File server, SQL server, Antivirus on premise KES server, • Backup server)
- Test of Veeam’s Backup every month of end.
- Managing Windows patches and software vulnerability.
- Dealing with Dell precision t36XX, t58XX tower workstation hardware issue and software Installation.
- Working through ticketing tools as user raised and giving resolution ASAP.
- Managing Office 365 users and troubleshoot them as per there issues.
- Managing ISP issue ,Access point , Firewall monitoring ,Switch management activity.
- Configuring Cato VPN network in client workstations.
- Support for software installation with support team such as SAP, EDMS, CATIA, ABACUS, HYPERMESH etc.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
System Engineer
HRH Next Pvt. Ltd Abids Hyderabad
Hyderabad
01.2020 - 08.2021
- Hardware related issue solving.
- Maintenance of Server.
- Raising Ticket using ticketing tools (Ameyo, Convex).
- Assisting agents via Remote access using RDP tools (Zoho, Any desk, and TeamViewer).
- Database Activity (size related).
- Application server Activity (Ameyo, Convex). • Taking call recording backup and dump into calling server.
- Calling gateway routing maintenance and monitoring.
- OS installation experience on more than 5000 PC.
- Dealing with different vendor of hardware such as: Dell, HP, Acer, Asus.
- Configured, tested and maintained network equipment(router ,switches) to achieve maximum performance.
- Verified compliance with applicable performance metrics and compatibility expectations.
Education
B.Tech - Computer Science & Engineering
Sagar Institute Of Technology And Managemant
Barabanki Lucknow 08.2020 - 07.2023
Certification - Computer Hardware And Networking Maintenance
National Skill Training Institute (NSTI-R)
Hyderabad India 08.2019 - 09.2020
Diploma - Computer Science & Engineering
Govt. Polytechnic Madhogarh UP
Jalaun Orai Uttar Pradesh 07.2016 - 07.2019
Certification
MCSE + Linux Administration
Interests
Skill development
Singing
Playing Chess
An enhanced sense of identity and self-awareness
Timeline
CCNA + Cisco security
08-2023
IT Support Engineer
Intercontinental Exchange Inc
09.2022 - 10.2023
MCSE + Linux Administration
07-2022
Technical Support Engineer
TTEC Digital Analytics India LLP
03.2022 - 08.2022
System Cum Network Engineer
64 Network Pvt. Ltd
08.2021 - 03.2022
Computer Hardware and Networking Maintenance
09-2020
B.Tech - Computer Science & Engineering
Sagar Institute Of Technology And Managemant
08.2020 - 07.2023
System Engineer
HRH Next Pvt. Ltd Abids Hyderabad
01.2020 - 08.2021
Certification - Computer Hardware And Networking Maintenance
National Skill Training Institute (NSTI-R)
08.2019 - 09.2020
Diploma - Computer Science & Engineering
Govt. Polytechnic Madhogarh UP
07.2016 - 07.2019
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