Atul Kad
Pune
Summary
Highly skilled HVAC Sales and Service Coordinator with proven experience in managing sales operations, efficient customer service, and team coordination. Strengths include communication skills, problem-solving abilities, and a strong focus on client satisfaction. Ability to build relationships with clients while ensuring smooth operation of sales processes for increased efficiency and profitability. Have positively impacted previous workplaces through enhanced & improved customer relationship management.
Overview
4
4
Languages
2
2
years of professional experience
Work History
Asset - Sales Executive - AMC
HTL Aircon Pvt. Ltd
Pune
06.2026 - Current
- Preparing service sales quotations for commercial HVAC orders & taking follow-ups on same & also trying to close the orders.
- Managing customer inquiries through emails and phone calls for HVAC related problems while trying to provide their solutions with the help of coordination of the technical team.
- Negotiating AMC offers with clients and closing the same to maximize profit.
- Attending customer meetings for AMC related discussions as well as new sales related inquiries.
- currently leading & managing the HVAC project of one of our key customer Mahindra & Mahindra at Nighoje Chakan.
Sales & Service Coordinator
Expert Aircon Pvt. Ltd.
Baner, Pune
08.2025 - 03.2026
- Coordinated daily schedules for field technicians to handle routine HVAC maintenance & urgent breakdown calls.
- Prepared service records, quotations, and job completion notes.
- Followed up with clients on pending complaints and service status.
- Maintained customer database and service documentation for accurate tracking.
- Handled escalated customer complaints with clear, professional communication.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
AMC Executive (Appr)
Daikin Airconditioning India Pvt. Ltd.
Viman Nagar, Pune
12.2024 - 08.2025
- Supported in managing the AMC for various Daikin clients, ensuring machines operated smoothly and enhancing customer satisfaction.
- Submitted renewal offers to clients and followed up to secure deal closures.
- Engaged new customers to facilitate their transition from the warranty to AMC services.
Education
BBA - International Business Management
Savitribai Phule Pune University
Pune04-2024
Maharashtra State Board (HSC)
Ahilyanagar 02-2021
Skills
- HVAC service coordination
- Sales proposal drafting
- Sales negotiation
- Customer relationship management
- Service coordination
- Complaint resolution
- Problem solving
- Effective communication
Languages
English
Upper Intermediate (B2)
B2
Marathi
Native
Native
Hindi
Advanced (C1)
C1
German
Elementary (A2)
A2
Timeline
Asset - Sales Executive - AMC
HTL Aircon Pvt. Ltd
06.2026 - Current
Sales & Service Coordinator
Expert Aircon Pvt. Ltd.
08.2025 - 03.2026
AMC Executive (Appr)
Daikin Airconditioning India Pvt. Ltd.
12.2024 - 08.2025
BBA - International Business Management
Savitribai Phule Pune University
Maharashtra State Board (HSC)