Atul S Babar
Mumbai
Summary
Seasoned Business Analyst(IT) with proven 3+ years work history & 5+ years of Insurance industry success. Expert on business & systems requirements, user acceptance testing & end-user training. Accomplished at leveraging past lessons to inform future decision-making. Communicative & collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Analyst
Metamorphosys Technologies
06.2021 - Current
- Project Management : Led a team of developers and testers for the Asia Specific Region Project, facilitating knowledge sharing and problem-solving in team meetings.
- Documentation & Training : Developed high-quality documentation to support training efforts, helping colleagues to fully understand new systems and procedures.
- Product Configuration : Configured and Launched over 20+ insurance products and versions for Asia clients like Indonesia, Vietnam, and Hong Kong.
- Rule Definition : Defined rules for the Auto-Adjudication claim portal, including FNOL, underwriting, and complex calculations.
- Product Ownership : Collaborated with the product team as a Product Owner to enhance portals (PC, PA, PM, Claim) and conducted gap analysis. Interacted with customers to understand business needs and translate into requirements for product enhancement.
- Customer Satisfaction : Identified improvement areas to boost customer satisfaction and proposed actionable solutions.
- Process Optimization : Optimized workflow processes to enhance overall productivity and achieve operational excellence as a result ~45% improvement in TAT.
- Agile Testing : Developed and maintained test plans and cases, managing defects in alignment with Agile methodology.
- Database Management : Hands-on experience with Azure and SQL Server, using DBeaver for data analysis and reporting.
- Timely Deliverables : Ensured on-time delivery of projects and change requests, maintaining service level agreements for defect resolution.
- Stakeholder Engagement : Conducted presentations for internal and external stakeholders, showcasing products like the Claim Portal and Provider Portal.
- Recognition : Received multiple awards like NorthStar, The Catalyst Award for exemplary project delivery, defect resolution, and customer communication.
Quality Assurance Manager
Upmark Technologies Pvt Ltd
12.2019 - 05.2021
- Software Testing |Microsoft Excel | Customer Relations Management
- Worked extensively with the Jira Project Management tool to perform various types of testing such as Sanity, Smoke
- Sanity, Unit, Regression and Database testing, and bug reporting and defect tracking tool
- Using Jira managed the testing process effectively and efficiently
- My work involved testing at the first stage of product development of inventory application, where I collaborated closely with developers to understand the requirements and provide necessary support
- Apart from testing, I also worked on creating and managing content strategy to achieve business goals
- This required me to demonstrate my creativity, leadership skills, and writing ability to produce and publish high- quality content.
Sr. Associate
Marsh & McLennan, (former Jardine Lloyd Thompson)
08.2019 - 11.2019
- Pension Administration (UK)
- Customer Engagement
- Created weekly reports on productivity and tracked progress onshore
- Managed databases and prepared Management Information System (MIS) reports for UK clients
- Worked closely with the Actuary department on Guaranteed Minimum Pension (GMP), Retirement, Transfer, and other aspects of UK pension administration
- Part of the audit team on pension plans to ensure compliance with regulatory requirements.
- Completed daily logs for management review.
CES Associate
Capita
04.2018 - 06.2019
- Life and Pensions Indexing & reporting (UK Client):
- Mainly involved in end-to-end Pension operation for United Kingdom (UK) gov GMP and personal pension, State pension plans, Retirement, Annuity, UFPLS, Lump sum etc
- I had close interaction with HMRC, IFA
- During this time, I have got a chance to visit an onshore office in the UK and interact with IFA, HMRC
- SLA reporting with the client with close on-site interaction with co-workers and Manager
- Arranging daily stand-up meetings with the team and weekly problem-solving sessions in close coordination with the onshore UK team and Management
- Handling indexing and reporting of Life and Pensions products with high accuracy and within strict timeline
Education
MBA - ITSM
Narsee Monjee Institute of Management Studies (NMIMS)
Mumbai2024
Bachelor of Science -
Mumbai University
Mumbai, India2014
Skills
- Problem-solving
- Business Analysis & SWOT Analysis
- Gap analysis & Data Analysis
- Adv Excel & Presentations
- Project Management & Delivery
- Technical Acumen & Product Enthu
- Requirements Gathering
- SDLC & Stakeholder Management
- SQL and Databases
- Test case scenarios & UAT
Accomplishments
- Software Development Engineer (SDET) - Seed Infotech
- Insurance Institute of India (III) – IC38
- Project Management Course – Udemy
- Agile with Atlassian – Coursera
- SQL (DBMS) - Udemy
- Quality Management System | QMS Auditor Course - Udemy
Languages
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Certification
- Travelling, Trekking & Cooking
- IIT Tech Fest 1st Prize Winner, Project "Inertia" (2012).
- IIT Tech Fest Participation; project “Canyon-Cross” (2012).
- Door-Step-School NGO Project Manager - managing and overseeing various educational initiatives for underprivileged children (2014).
Timeline
Business Analyst
Metamorphosys Technologies
06.2021 - Current
Quality Assurance Manager
Upmark Technologies Pvt Ltd
12.2019 - 05.2021
Sr. Associate
Marsh & McLennan, (former Jardine Lloyd Thompson)
08.2019 - 11.2019
CES Associate
Capita
04.2018 - 06.2019
MBA - ITSM
Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Science -
Mumbai University
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