Hi, I’m
Rieeyah Gandhi
Business Analyst
Pune,MH
Summary
Business Analyst and Technology Consulting Professional with 8.7+ years of experience delivering IT-enabled business solutions across Supply Chain, Manufacturing, Automotive, Fintech, Healthtech, and CRM domains. Strong background in requirement elicitation, functional documentation, process modeling, stakeholder management, and testing coordination for enterprise-scale IT projects. Proven ability to translate complex business needs into actionable functional and technical specifications while working across Agile and Waterfall environments. Adept at collaborating with technical and non-technical stakeholders to drive process optimization, operational efficiency, and data-driven decision-making.
Proactive Business Analyst with 8+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Overview
9
years of professional experience
5
Certifications
Work History
Interglade Solutions Pvt. Ltd.
Business Analyst
04.2025 - Current
Job overview
- Lead end-to-end business analysis activities including requirement elicitation, functional documentation, solution validation, and stakeholder alignment for enterprise IT programs.
- Conduct workshops with business users and technical teams to define scope, workflows, data requirements, and acceptance criteria.
- Prepare BRDs, FRDs, user stories, and process diagrams ensuring clarity and traceability across delivery phases.
- Coordinate with QA and engineering teams during SIT/UAT cycles to validate business requirements and resolve defects.
- Provide regular project status updates, risk tracking, and dependency management to senior stakeholders.
- Key Project – Supply Chain & Asset Management (Live Project)
- Automotive Parts Manufacturer – Europe
- Worked on a live Supply Chain–aligned ITSM & ITAM transformation supporting inventory visibility, asset tracking, and logistics operations across manufacturing plants and warehouses.
- Gathered and documented business requirements related to asset lifecycle management, procurement, inventory movement, vendor coordination, and compliance tracking.
- Modeled AS-IS and TO-BE workflows for asset intake, storage, transfer, maintenance, and retirement aligned with supply chain best practices.
- Defined functional specifications for CMDB structures, asset hierarchies, integration touchpoints, and reporting requirements.
- Collaborated with cross-functional stakeholders including supply chain operations, IT, procurement, and external vendors.
- Improved data accuracy, asset traceability, and reporting efficiency through structured gap analysis and process optimization.
- Led cross-functional teams in development of new customer relationship management system, improving client satisfaction and engagement.
- Collaborated with stakeholders to identify business needs and data sources.
- Created data models to support decision-making processes.
InfoBeans Technologies
Business Analyst
06.2024 - Current
Job overview
- Managed business analysis responsibilities across multiple Salesforce Sales Cloud and Service Cloud implementations.
- Conducted stakeholder interviews and workshops to capture functional, reporting, and data requirements.
- Created BRDs, FRDs, UML diagrams, workflow maps, and data models to support development teams.
- Worked closely with architects and developers to ensure solution alignment with business goals.
- Project – Chemical Manufacturing (Supply Chain–Enabled CRM)
- Supported a large chemical manufacturing client by analyzing order management, dealer workflows, service requests, warranty, and inventory-related processes.
- Mapped end-to-end Lead-to-Order and Order-to-Service processes with supply chain touchpoints.
- Assisted in designing workflows improving coordination between sales, service, and backend supply chain operations.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Dynamisch IT Pvt. Ltd.
BusinessConsultant and Analyst
05.2017 - 05.2024
Job overview
- Supported CRM optimization and reporting initiatives as a Business Analyst for B2B clients.
- Gathered and documented requirements, performed process re-engineering, and supported UAT activities.
- Worked closely with senior analysts and delivery leads to implement best practices and governance standards.
- Built strong collaboration between sales operations, IT, and leadership teams.
- Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
- Identified growth opportunities for clients by conducting thorough financial and risk assessments.
- Improved client satisfaction with tailored consulting services.
- Implemented CRM systems to enhance client engagement and retention.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Generated reports detailing findings and recommendations.
Education
Pune University
Master of Computer Applications
01.2017
Skills
Business Analysis: Requirement Gathering, BRD/FRD/SRS, User Stories, Acceptance Criteria, AS-IS / TO-BE Mapping, Gap Analysis, UAT Coordination
Process & Modeling: UML, BPMN, Use Cases, Workflow Diagrams, Data Flow Diagrams
Tools: JIRA, Confluence, Microsoft Visio, Lucidchart, Drawio, Excel, SQL (MySQL), Salesforce
Data & Integration: Data Analysis, Data Mapping, Power BI (basic), API Testing (Postman – basic)
Methodologies: Agile (Scrum), Waterfall, Hybrid Delivery Models
Domains: Supply Chain & Logistics, Manufacturing, Automotive, CRM, ITSM, Sales Operations
Communication: Stakeholder Management, Workshop Facilitation, Documentation, Cross-Functional Collaboration
Requirements gathering
Problem-solving
Project management
Analytical thinking
Business planning
Gap analysis
Microsoft Office Suite
Predictive modeling
Forecasting and planning
Operations management
Functional specifications
Agile methodologies
Stakeholder engagement
Business analysis
Problem-solving abilities
Accomplishments
- Management - Directed marketing team of 11 direct reports. Supervised creation of marketing strategies/plans and ensured operations were within budget constraints.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Led team to meet 30% of SLAs by streamlining business processes and identifying areas for improvement.
Certification
Certified Business Analysis Professional (CBAP)
Timeline
Business Analyst
Interglade Solutions Pvt. Ltd.
04.2025 - Current
Business Analyst
InfoBeans Technologies
06.2024 - Current
BusinessConsultant and Analyst
Dynamisch IT Pvt. Ltd.
05.2017 - 05.2024
Pune University
Master of Computer Applications
KEY STRENGTHS
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication in English
- Ability to work independently and collaboratively under pressure
- Proven experience working with senior stakeholders, product owners, and delivery teams