Atulya Singh
Summary
Product leader with 11+ years of experience building user-focused digital products across E-commerce, Fintech, and Edtech. Proven track record in conversational AI strategy and deployment, platform API ownership, and leading multiple cross-functional product teams. Committed to delivering measurable business outcomes through AI-powered innovation and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Cimpress India (Pens.com)
Bangalore
04.2024 - 04.2026
- Currently leading 3 product teams: Website Customization (owning the ‘Design Now’ and ‘Order Now, Design Later’ customer journeys), Customization Platform (post-purchase design review through fulfillment orchestration), and Post-Purchase Support (care team operations and AI voice agent integration).
- Identified, evaluated, and deployed Phonely AI voice agents for post-purchase customer care, designing a 4-phase conversational script with branching logic, sentiment-triggered escalation, and real-time OMS integration — achieving 67% self-serve resolution without human intervention.
- Led end-to-end conversational AI implementation from vendor selection through script architecture, NLU tuning, and production deployment, reducing escalation to human agents to just 6% of total call volume.
- Defined and monitored a 25+ metric AI performance framework spanning ASR accuracy, intent recognition, turn-taking precision, hallucination rate, and sentiment scoring to drive continuous script optimization.
- Partnered with engineering to integrate an LLM-powered comment simplification capability within ART, translating artists’ technical design feedback into clear, customer-friendly language; improved customer comprehension and reduced revision rates by 9%.
- Launched Artwork Review Tool (ART), building custom automation engine with cross-functional teams, reducing production time by 27 hours per line item. Reduced operational expenses by $280K annually, with 92% of items moving to production without care team intervention.
- Led the strategy and launch of a new forked PDP journey, “Order Now, Design Later,” enabling customers to defer customization and complete purchase faster; reduced funnel drop-off by 8%, drove 3% incremental orders, and preserved the existing “Design Now” flow without cannibalization.
- Drove overhaul of ‘My Account’ experience, launching reordering and order tracking features. Achieved average order value of $520 through reorders, exceeding typical $400 and contributing to 11% revenue growth.
- Enhanced authentication by introducing social sign-in/sign-up options and email OTP logins, improving sign-in by 7% and sign-up by 5%.
- Modernized customer data infrastructure by decoupling user data from legacy systems, enabling future-ready architecture for personalization.
Senior Product Manager
Paytm
Bangalore
04.2023 - 03.2024
- Owned end-to-end GTM for Business Payments — a new merchant-facing payment category. Led strategy, scoping, launch, and post-launch adoption metrics including GMV and MTU.
- Conceptualised and launched Automatic Payments (auto-scheduled bill payments) — delivered 7% lift in new user retention, a key north-star metric for the Recharge & Utilities vertical.
- Managed Rent & Tuition Fee vertical with direct ownership of funnel conversion, MTU, and GMV — operating across UPI, card, and wallet rails with India's largest consumer fintech.
- Coordinated with engineering, compliance, regulatory, and commercial teams to ship payment product features at Paytm's pace — high-velocity, high-accountability environment reporting directly to CPO.
- Managed 2 PMs including performance planning and career development.
Product Manager
Cimpress India (Pens.com)
Bangalore
09.2022 - 03.2023
- Oversaw website team, implementing product filters and key-based search engine using Algolia.
- Integrated TrustPilot for displaying verified customer feedback, boosting top funnel for best-selling products by 11%.
Product Manager
Simplilearn
06.2021 - 09.2022
- Built the Trainer Management System (TMS) from scratch; projected to reduce human hours by 40%.
- Led delivery of internal ops platform 'engageX,' improving operational efficiency by 25%.
- Integrated real-time notifications and dashboards for live class monitoring.
- Drove AI/ML feature development for learner risk prediction in collaboration with analytics.
Associate Product Manager
JPMorgan Chase & Co.
04.2019 - 06.2021
- Delivered a smart approval system that significantly reduced approval processing delays.
- Achieved streamlined project delivery through collaboration with engineering, business, and operations teams.
- Enhanced product health by analysing metrics and identifying improvement opportunities.
Product Developer
PowerSchool LLC
09.2018 - 04.2019
- Part of R&D team building Identity Management features for educational platforms.
- Led a team of 5 as development lead, executing on key roadmap initiatives.
Technology Analyst
Infosys Ltd.
02.2015 - 10.2018
- Led security team for Cisco Unified Call Manager, managing three resources effectively.
- Spearheaded development of security features leveraging technologies such as SAML SSO, IDPS, and OAuth.
- Drove initiatives to enhance product security, contributing to overall system reliability and user trust.
Education
GMP - Business
IIM Bangalore
Bengaluru, KA01.2020
B.Tech - Mechanical
GLAITM
Mathura01.2014
Skills
- Product Strategy
- Product Discovery
- AI for Product Management
- Agile
- Stakeholder Management
- SQL
- Snowflake
- User experience(UX) design
- Product Lifecycle Management
- Market Research
- Jira
- Confluence
- Google Analytics
- Design Thinking
- GTM strategy
- User Research
- Data Analysis
- Roadmap development
- Competitive analysis
- Risk assessment
- Team leadership
- Cross-functional collaboration
- Revenue growth
- Product management
- AI implementation
- Strategic planning
- Conversational AI implementation
Certification
- Design Thinking for Innovation, University of Virginia
- Becoming a Product Manager, LinkedIn Learning
- Becoming an AI-First Product Leader, LinkedIn
Websites, Portfolios and Profiles
Timeline
Senior Product Manager
Cimpress India (Pens.com)
04.2024 - 04.2026
Senior Product Manager
Paytm
04.2023 - 03.2024
Product Manager
Cimpress India (Pens.com)
09.2022 - 03.2023
Product Manager
Simplilearn
06.2021 - 09.2022
Associate Product Manager
JPMorgan Chase & Co.
04.2019 - 06.2021
Product Developer
PowerSchool LLC
09.2018 - 04.2019
Technology Analyst
Infosys Ltd.
02.2015 - 10.2018
GMP - Business
IIM Bangalore
B.Tech - Mechanical
GLAITM