Rutwik Donga

Fast-track promotion: Business Analyst → APM → PM → Senior Product Manager in under 4 years

• Own product strategy and roadmap for AI-powered enterprise platforms (In)Sight (Executive Meeting Intelligence) and IT Assist (AI Service Desk Automation), driving $18M+ ARR across 25+ enterprise customers
• Built (In)Sight from 0 → 1, an AI-driven meeting intelligence platform for board members and CXOs, scaled to 9 enterprise accounts and 120+ senior stakeholders, enabling structured governance and faster decision-making
• Delivered measurable executive productivity impact:Reduced meeting preparation effort by ~2 hours per user/month
  Accelerated decision-making turnaround to Enabled AI-powered agenda generation, board pack summarization, and real-time meeting insights
  
• Architected a unified agentic AI platform for meeting lifecycle automation (pre, during, post), collaborating with a 15-member engineering team
• Built IT Assist from 0 → 1, an AI-powered enterprise virtual assistant deployed across 20+ enterprises and 280,000+ users, automating 100+ IT workflows
• Delivered significant enterprise IT transformation:Achieved 90%+ self-service query resolution (containment rate)
  Improved employee productivity by 20%
  Increased First Contact Resolution (FCR) by 30%
  Reduced time-to-answer repetitive queries by 2.5x
  Enabled 30% reduction in time spent searching for information
  
• Launched AI-driven knowledge generation engine using historical ticket data, reducing ticket volume by 8% within 15 days
• Delivered 30+ enterprise integrations across ITSM, HRMS, SSO, MFA, and endpoint remediation systems
• Led cross-functional teams across Product, Engineering, and GTM to drive product launches, enterprise adoption, and revenue expansion

• Gathered and translated business requirements into product features and user stories for enterprise insurance platforms (Guidewire Policy Center)
• Led backlog refinement, sprint planning, and stakeholder communication to ensure timely delivery of high quality features
• Improved delivery efficiency through structured requirement documentation and cross-team coordination
• Facilitated Agile ceremonies and collaborated closely with developers, testers, and product owners to drive execution
• Collaborated with cross-functional teams to streamline operational processes and enhance efficiency.
• Developed detailed documentation for user stories, use cases, and functional specifications.