Audithya S
Mysuru
Summary
Business Analyst, Product Owner and Individual Contributor, having 16+ years of experience in IT industry across E-learning in which over 8+ years of experience as Business Analyst/ Product Owner - requirement gathering and analysis in E-learning domain, creating and maintaining Product backlog, leading implementation of functionality, front ending multiple customers and handling client escalation, product management and improvement, authoring key product artifact, evangelizing product's competitive advantage to the sales, pre-sales team and prospects, mentoring and guiding the team of functional analyst, product demonstration & discussion with prospective customers, writing functional details for new client proposal
Overview
17
17
years of professional experience
Work History
Business Analyst
Excel Soft Technologies Pvt Ltd
12.2020 - 12.2022
- Served as an interface among different stakeholders – the client, operations team, product team, software development team and QA team
- Requirement gathering during inception phase
- Elicitation, analyzing and prioritization of each sprint in product backlog, documenting high level user story according to end user perspective
- Assisted team with user flow diagrams for all the Business Processes
- Assisted the team in constructing the Wireframes/Mocks on Visio, Figma tools
- Worked on Business Requirement Documentation, ‘As-Is’ & ‘To-Be’ process mapping, feasibility study and involved in solution phase by designing the prototype aligning to propose solution
- Involved in requirements gathering from clients, business partners, Presales, project management, business delivery, training & deployment of solutions
- Requirement elicitation with Business stakeholders(UI/UX Designers and Developers, Data Base Team, Deployment Team) acting as Product Owner
- Demonstrated skills as mediator between business units, stakeholders and technical leaders to gather and clarify business requirement, guide development and QA teams to resolve questions on the requirements and the business intentions
- User story creation and validation of the Acceptance Criteria, Validation of bugs in UAT phase
- Verification and validation of the defects against the business needs and Helping/ Supporting for documents like User Manuals, PO, Deployment note, Purging Activity
- Provide periodic as well as need basis project status report to senior management and effective progress updates to ensure the management of any delivery risks or issues
- Participate in reviews and meetings and provide update on the project progress
- Collaboration with Internal and External stakeholders on daily basis in daily sprint
- Product demo to the stakeholders after every sprint
- Coordinate with other business unit and subject matter expert meetings, develop relationships across the organization
Associate Business Analyst
Excel Soft Technologies Pvt Ltd
Mysore
12.2013 - 12.2020
- Reviewed and analyzed business requirements to develop detailed functional specifications.
- Developed test plans and conducted unit testing to ensure accuracy of user requirements.
- Created project plans and managed timelines to ensure deliverables were met on schedule.
- Provided technical assistance with software applications and databases used by end-users.
- Facilitated meetings between stakeholders, users, and development teams to review progress on projects.
- Conducted gap analysis between existing systems and proposed changes to identify areas for improvement.
- Performed root cause analysis of complex problems in order to recommend process improvements or cost savings measures.
- Documented operational procedures for new systems implementations.
- Maintained a comprehensive library of technical documentation including user manuals, training materials, system diagrams.
- Coordinated with IT teams to ensure smooth deployment of new technologies into production environments.
- Collaborated with cross-functional teams such as marketing, sales, finance, engineering.
- Created technical specifications for products supplied, documented project development and execution and circulated documents and reports within team and to clients.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Identified needs of customers promptly and efficiently.
Team Lead
Excel Soft Technologies Pvt Ltd
01.2012 - 12.2013
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Motivated staff through positive reinforcement techniques.
SOFTWARE DEVELOPER/SENIOR SOFTWARE DEVELOPER
Excel Soft Technologies Pvt Ltd
Mysore
06.2006 - 01.2012
- Designing and development of the GUI using HTML, XML, XSLT, CSS & JavaScript
- Involved in coding and designing of the modules using C# and VB.Net
- Layer implementation (Business Logic layer, Data access layer, Presentation layer)
- Assessment calculations using ASP.Net controls, AJAX Methods
- Design DB and construct complex Stored Procedures for the modules in MS-SQL 2008
- Constructed Stored Procedures for the modules in MS-SQL 2005/2008
- Bug fixing, Code walk through and Unit Testing
Education
Masters of Science -
Information Technology
Bachelor of Science - Mysore University
Computer Science
Skills
- Product Owner
- Product Backlog Management
- User Story Documentation
- Business Requirements Translation
- Technical Requirements
- Functional Requirements
- Non-Functional Requirements
- Agile Process
- JIRA
- REDMINE
- Team Management
- Cross-Team Collaboration
- MS Office
- HTML
- JavaScript
- C#Net
- VBNet
- SQL Databases
- Microsoft Dot net technologies
Resumeobjective
Business Analyst, Product Owner and Individual Contributor, having 16+ years of experience in IT industry across E-learning in which over 8+ years of experience as Business Analyst/ Product Owner - requirement gathering and analysis in E-learning domain, creating and maintaining Product backlog, leading implementation of functionality, front ending multiple customers and handling client escalation, product management and improvement, authoring key product artifact, evangelizing product's competitive advantage to the sales, pre-sales team and prospects, mentoring and guiding the team of functional analyst, product demonstration & discussion with prospective customers, writing functional details for new client proposal.
Websites
Peopleskills
10, Business Managers, Team Leads, Business Analysts, Product Managers, Dev Team, QA Team, cross-team collaboration, other Stakeholders
Employeerecognitionawards
Employee Recognition Awards presented by the Organization.
Key Clients
- ICICI Bank/ Prudential
- Pearson Education-US
- ING Vysya Bank
- WAO Corporation-Japan
- Iran Borna
- Changi General Hospital-Singapore
- Haryana Police
- Moody’s Analytics
- Mother Dairy
- NRA
- Indiabulls
- IEEE
- IIFL
- Kotak Life Insurance
Personal Information
Passport Number: Z-4009955
Timeline
Business Analyst
Excel Soft Technologies Pvt Ltd
12.2020 - 12.2022
Associate Business Analyst
Excel Soft Technologies Pvt Ltd
12.2013 - 12.2020
Team Lead
Excel Soft Technologies Pvt Ltd
01.2012 - 12.2013
SOFTWARE DEVELOPER/SENIOR SOFTWARE DEVELOPER
Excel Soft Technologies Pvt Ltd
06.2006 - 01.2012
Masters of Science -
Information Technology
Bachelor of Science - Mysore University
Computer Science
Similar Profiles
Mohammad Shiraz AhmedMohammad Shiraz Ahmed
Senior International Sales Consultant at Excel Soft Services India Pvt. LtdSenior International Sales Consultant at Excel Soft Services India Pvt. Ltd
DIPTANU SUTRADHARDIPTANU SUTRADHAR
Senior Finance & Accounts Executive at SOFT PVT. LTD/FATBIT TECHNOLOGIESSenior Finance & Accounts Executive at SOFT PVT. LTD/FATBIT TECHNOLOGIES
Priyanka JenaPriyanka Jena
Senior US IT Recruiter at Mech soft Digital Technologies Pvt LtdSenior US IT Recruiter at Mech soft Digital Technologies Pvt Ltd