Mohammad Shiraz Ahmed
Hyderabad
Summary
Seasoned International Sales Consultant with experience in fostering global business relationships. Possess strong knowledge of international sales strategies, market analysis, and customer relationship management. Strengths include cultural awareness, negotiation skills, and strategic planning abilities. Previous work impacted by successful expansion into new markets and consistent achievement of sales targets.
Overview
17
17
years of professional experience
Work History
Senior International Sales Consultant
Excel Soft Services India Pvt. Ltd
Hyderabad, Telangana, India.
08.2022 - Current
- I was involved in the moving process, assisting customers in moving across the United States of America.
Logistics Coordinator
SRP US Logistics
Hyderabad
04.2022 - 06.2022
- Managed system support functions to set priorities and service levels expectations
- Processed and entered customer orders into database and provided proactive customer service for accounts
- Verified accurate account invoicing through collaboration with accounting department
- Tracked orders and notified customers of status or potential delays.
Manager
Phalkhet
Hyderabad
09.2019 - 02.2022
- Handling Operations of an FMCG Outlet
- Increased customer satisfaction by resolving issues
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used coordination and planning skills to achieve results according to schedule.
Area Manager
The Pancake Story
Hyderabad
12.2017 - 08.2019
- Handling Multiple Outlets and their Operations of an FMCG Outlet
- Brought in exceptional candidates to boost team productivity and operational efficiency
- Dedicated to expanding client bases by building lasting relationships.
Assistant Operations Manager
JMS Technologies
Visakhapatnam
06.2013 - 11.2017
- Handling a team size of 15 to 20 of 5 Team Leaders and 15 Sales Associates and Customer Support Associates for a US Sales and Customer Service Projects
- Helped team members maintain business professionalism by coaching each on methods.
Team Leader
Mahavir Auto
Visakhapatnam
03.2011 - 04.2013
- Handling a team size of 8 Sales Executives for SKODA Car Sales
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Coordinated weekly meetings for internal and external groups.
Team Leader
JMS Technologies
Visakhapatnam
03.2008 - 03.2011
- Handling a Team Size of 15 for US Calling for Outbound Sales
- Assisted with new hire processing and existing training programs
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Education
Bachelor of Science - Computer Science
MIST Degree College Andhra University
Visakhapatnam, Andhra Pradesh05.2000
Skills
- Customer Service
- Tele-Sales
- FMCG
- Automotive
- Sales process
Timeline
Senior International Sales Consultant
Excel Soft Services India Pvt. Ltd
08.2022 - Current
Logistics Coordinator
SRP US Logistics
04.2022 - 06.2022
Manager
Phalkhet
09.2019 - 02.2022
Area Manager
The Pancake Story
12.2017 - 08.2019
Assistant Operations Manager
JMS Technologies
06.2013 - 11.2017
Team Leader
Mahavir Auto
03.2011 - 04.2013
Team Leader
JMS Technologies
03.2008 - 03.2011
Bachelor of Science - Computer Science
MIST Degree College Andhra University
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