Augustya Dev
Hapur
Summary
Personable and dedicated Customer Service Representative with extensive experience in E-commerce industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain Client satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Enterprise Operations - Product Specialist
Unicommerce eSolutions Pvt. Ltd.
Gurugram
02.2022 - Current
- Provide product-based solutions on a daily basis to Business clients.
- Working as an escalation point and advocate for critical Client issues, collaborating with other.
- Ensure that turnaround time and quality of work meet company service standards.
- Scheduling remote sessions with Clients when required for live troubleshooting, API Testing.
Production Engineer
Bony Polymers Pvt. Ltd.
Haridwar
11.2021 - 02.2022
- Handled daily productivity of the manufactured products and applied various solutions to increase productivity and reduce production costs
- Decreased in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes
- Identified risk mitigation actions to reduce injuries, accidents, and hazards in a production environment.
Education
Bachelor of Engineering - Mechanical Engineering
Panjab University
Chandigarh07.2021
Class XII PCM -
Shiv Jyoti Sr. Sec. School
Kota, Rajasthan04.2017
High School -
Ryan International School
Ghaziabad04.2015
Skills
- Technical Analysis
- User Support
- JIRA, Confluence
- Python, Tableau
- Customer Service
- Decision Making
- Leadership, Teamwork
Accomplishments
- 3x Customer Champion Award in Organization
Affiliations
- Winner of UPL(Unicommerce Premier League) organized by the Company.
- AIR 13th in FFS India Student- Formula (2019)
- Inter College cricket tournament Runner-Up organized by Thapar university.
- Second Runner-ups in Inter college Volleyball Competition organized by Thapar university.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Enterprise Operations - Product Specialist
Unicommerce eSolutions Pvt. Ltd.
02.2022 - Current
Production Engineer
Bony Polymers Pvt. Ltd.
11.2021 - 02.2022
Bachelor of Engineering - Mechanical Engineering
Panjab University
Class XII PCM -
Shiv Jyoti Sr. Sec. School
High School -
Ryan International School
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