Velkumaresan Muthukrishnan
Network Engineer
Chennai,TN
Summary
Senior-level expert with 6 years of experience delivering on-site network management and support services across diverse industries. Presents programs and solutions to drive growth. Provides supplemental and total management support for IT systems, including establishing and maintaining networks and servers. Strong aptitude for identifying new technologies and solutions to support client needs.
Overview
2
2
Languages
2
2
Certifications
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Product Specialist
Radware
Chennai, Tamil Nadu
02.2021 - Current
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of Bot Management product line.
- Liaised between customers and Engineering team to design Customized product features.
Server Support Engineer
DK Technoligies
Chennai, Tamil Nadu
09.2020 - 02.2021
- Installation of Dell server and Windows server OS (Purchase and activation of Licensing), O365 installation.
- O365, Networking installation and support.
- Handling user queries raised in Ticketing tool 3.
- Handling Hardware and software faults and creation of AD users.
- Provided consistent level of support for Windows servers and backup management.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided IT support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Performed root cause analysis and general troubleshooting.
- Monitored networks and network devices to resolve technical problems quickly.
- Designed and evaluated WAN and LAN connectivity technologies.
- Led server infrastructure development, quality assurance, staging and production systems.
- Diagnosed and executed resolution for all network and server issues.
- Performed network security design and integration duties.
IT Executive
Just Dial Pvt Ltd.
Chennai, Tamil Nadu
09.2018 - 09.2019
- Installation of Dell server and Windows server OS (Purchase and activation of Licensing), O365 installation.
- O365, Networking installation and support.
- Handling user queries raised in Ticketing tool 3.
- Handling Hardware and software faults and creation of AD users.
- Provided consistent level of support for Windows servers and backup management.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided IT support to users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Performed root cause analysis and general troubleshooting.
- Monitored networks and network devices to resolve technical problems quickly.
- Designed and evaluated WAN and LAN connectivity technologies.
- Led server infrastructure development, quality assurance, staging and production systems.
- Diagnosed and executed resolution for all network and server issues.
- Performed network security design and integration duties.
- Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.
- Configured and implemented IT initiatives to produce measurable business value.
- Managed sales, operational data and software solutions to align with company strategic vision.
Network Support Engineer & IOS Developer
MGK Infotech
Chennai, Tamil Nadu
04.2014 - 09.2020
- Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
- Oversaw patch testing and deployment, script network software pushes and uninstalls.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Researched and selected APIs for integration into development projects.
- Worked with quality assurance team to confirm app compatibility with analogous solutions on other platforms.
- Maintained existing mobile applications by designing patches to be applied via iOS automatic updates.
Education
Bachelor of Science - Computer Science
Sarba Bharathiya Shiksha Peeth
Hyderabad 04.2010 - 04.2014
HSC 12th - Science And Maths
King’s Matric Higher Sec School
Chennai 03.2009 - 03.2010
SSLC 10th - Science And Maths
King’s Matric Higher Sec School
Chennai 03.2007 - 03.2008
Skills
Product demonstrations
Client assistance
Product knowledge
Hardware knowledge
Product development
Technical Analysis
Servers expertise
Cisco equipment familiarity
Network security architecture
Technical infrastructure upgrades
Application installations
Remote Diagnostics
Mac OS Operating System
Windows Operating System
Certification
CCNA - Cisco Certified Network Associate
Timeline
Product Specialist
Radware
02.2021 - Current
Server Support Engineer
DK Technoligies
09.2020 - 02.2021
CEH - Certified Ethical Hacker
09-2020
CCNA - Cisco Certified Network Associate
09-2019
IT Executive
Just Dial Pvt Ltd.
09.2018 - 09.2019
Network Support Engineer & IOS Developer
MGK Infotech
04.2014 - 09.2020
Bachelor of Science - Computer Science
Sarba Bharathiya Shiksha Peeth
04.2010 - 04.2014
HSC 12th - Science And Maths
King’s Matric Higher Sec School
03.2009 - 03.2010
SSLC 10th - Science And Maths
King’s Matric Higher Sec School
03.2007 - 03.2008