Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Augustya Garg

Gurgaon, Haryana

Summary

Results-oriented Operations Team Leader with flexible and creative approach to handling routine and complex operational challenges. Clear and disciplined with skill in inspiring employees to meet and exceed performance targets.

Overview

8
8
years of professional experience

Work History

Operations Team Leader

Concentrix Daksh IND Pvt Ltd
07.2022 - Current
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Optimized team performance, providing clear guidance and setting achievable goals.
  • Generated reports detailing findings and recommendations.

Subject Matter Expert

Concentrix Daksh IND Pvt Ltd
09.2020 - 07.2022
  • Mentored junior team members, contributing to their professional growth and development.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.

Process Associate

Concentrix Daksh IND Pvt Ltd
08.2016 - 09.2020
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.

Education

MBA - Business Management

Bharathidasan University
Trichy
08.2016

B.COM - Commerce

University of Delhi
New Delhi
07.2013

Skills

  • Production Planning
  • Operational Excellence
  • Efficiency optimization
  • Process Development
  • Customer Relations
  • Operations Management
  • Project Management
  • Team Training
  • Adaptability and Flexibility
  • Team building
  • Decision-Making
  • Data Analysis

Accomplishments

  • Achieved new projects from client by completing ongoing project with accuracy and efficiency.

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Bengali
Beginner (A1)

Timeline

Operations Team Leader

Concentrix Daksh IND Pvt Ltd
07.2022 - Current

Subject Matter Expert

Concentrix Daksh IND Pvt Ltd
09.2020 - 07.2022

Process Associate

Concentrix Daksh IND Pvt Ltd
08.2016 - 09.2020

MBA - Business Management

Bharathidasan University

B.COM - Commerce

University of Delhi

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Augustya Garg