Avadh Kumar
Technical Support Engineer
Noida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Technical Support Engineer
DXC Technology India Private Ltd.
Noida
05.2022 - Current
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Performed root cause analysis of reported issues to enact corrections.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Researched new tactics to better hone responses and shorten remediation times.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Maintained response times to support business continuity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Developed team communications and information for meetings.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Updated and maintained current customer support database.
- Updated and maintained current customer support database.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Support Engineer
GBL Healthnet Pvt Ltd
Noida
11.2012 - 04.2015
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Created, aligned and optimized electrical instrumentation and testing equipment.
- Rethought plans for each design to devise lateral options filling unique market gaps.
- Enhanced real-world system operation by standardizing production and field installation processes.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Performed root cause analysis and general troubleshooting.
- Provided L2 support to Onsite/ Remote users in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with outside departments to implement system-wide improvements.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Delivered professional persona and attitude when dealing with unhappy or irate individuals.
- Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
- Maintained system logs or manuals to document testing or operation of equipment.
- Procured parts and maintained inventory and related documentation.
- Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
Education
PDBM - Business Managment
NMIMS Global Access School
Distance Learning 04.2001 -
Bachelor of Arts -
Manav Bharti University
Solan 04.2001 -
High School Diploma -
Assisi Convent School
Noida 04.2001 -
Skills
Desktop Technical Support
undefinedCertification
CertE244-2501 - Microsoft Certified Solution
Timeline
Technical Support Engineer
DXC Technology India Private Ltd.
05.2022 - Current
Support Engineer
GBL Healthnet Pvt Ltd
11.2012 - 04.2015
PDBM - Business Managment
NMIMS Global Access School
04.2001 -
Bachelor of Arts -
Manav Bharti University
04.2001 -
High School Diploma -
Assisi Convent School
04.2001 -
CertE244-2501 - Microsoft Certified Solution
E187-5972 - Microsoft Certified Professional
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