RAMSHEED A
BANGALURU
Summary
Adept Technical Support Engineer with a proven track record at NKP Empire Ventures Pvt. Ltd., where I excelled in remote troubleshooting and customer support. Skilled in IT infrastructure planning and problem-solving, I significantly enhanced user satisfaction. My strong work ethic and technical acumen stand out, making me an asset in any tech-driven environment.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
NKP Empire ventures Pvt.ltd
Bangalore
06.2019 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Used remote diagnostic tools to identify sources of certain customer issues
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues
- Provided guidance on installing and integrating new hardware components and software to remote clients
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes
- Skills Compliance Issues, Troubleshooting Skills, Strong Work Ethics, MS Office, Operating systems, Data base knowledge
Education
SOFTWARE TESTING -
Sg Software Testing Institute
Vijayanagar, Bangalore01.2017
BSC - COMPUTER SCIENCE
Bharathiar University of Arts and Science College
Gudalur01.2017
HIGHER SECONDARY -
Government Higher Secondary School
Gudalur01.2014
HIGH SCHOOL -
St. Mary's High School
Upper Gudalur01.2012
Skills
- Desktop Technical Support
- Remote Technical Support
- IT Infrastructure Planning
- Technical fault tracking
- Application support
- Networking Hardware Installation
- Hardware configuration
- Email communication
- Problem-solving
- Customer support
- Technical support
Languages
- English
- Hindi
- Malayalam
- Tamil
- Kannada
Disclaimer
I hereby declare that the above given information in true to my knowledge.
Personal Information
- Gender: Male
- Nationality: Indian
- Marital Status: Marid
Birthday
06/15/96
Timeline
Technical Support Engineer
NKP Empire ventures Pvt.ltd
06.2019 - Current
SOFTWARE TESTING -
Sg Software Testing Institute
BSC - COMPUTER SCIENCE
Bharathiar University of Arts and Science College
HIGHER SECONDARY -
Government Higher Secondary School
HIGH SCHOOL -
St. Mary's High School
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