Avantika Chaudhary
Ghaziabad
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert
Leverage Edu
Noida
11.2022 - Current
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Identified key performance indicators and guided team members on refining procedures to improve outcomes.
- Implemented strategies to take advantage of new opportunities.
- Facilitated student and parent meetings to discuss educational loans benefits.
- Approved or denied loan applications based on established guidelines.
- Negotiated terms and conditions of loan contracts.
- Tracked and managed new leads and followed up on referral leads.
- Performed daily maintenance of loan applicant database.
- Developed and implemented processes to ensure compliance with applicable regulations and standards for education abroad programs.
Customer Relationship Associate
Parth Logistics
Ghaziabad
01.2021 - 01.2022
- Handled customer inquiries and complaints in a timely manner, providing accurate information and solutions.
- Maintained up-to-date knowledge of company products and services to ensure accurate responses to customer questions.
- Developed relationships with customers through regular follow-up calls and emails for feedback on product usage or satisfaction.
- Monitored customer accounts to identify potential problems or opportunities for improvement.
- Performed data entry tasks related to customer orders, returns, refunds, credits.
- Managed incoming orders by verifying payment details, entering data into the system and communicating with vendors regarding delivery timelines.
Education
BBA - Accounting And Business Management
ITS
Ghaziabad08.2019
12th - Commerce
Silver Shine School
Ghaziabad04.2016
10th -
Silver Shine School
Ghaziabad04.2014
Skills
- Ms- Office ie Excel, Word, Power Point etc
- Improvement Plan Knowledge
- Interpersonal Communication
- Logistics Coordination
- Process Analysis
- Issue Resolution
- Excellent Communication
- Client Acquisition
- Customer Service
- Customer Relationships
- Customer Education and Consulting
Languages
English & Hindi
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Accomplishments
- Scored Rank 7th in All India Commerce and Management Talent Search Exam, 2018.
- Certified by Course on Computer Concept, 2028.
- Two times Merit Award.
- Iken Scientific Competition-School Round.
- Google ads certified.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Subject Matter Expert
Leverage Edu
11.2022 - Current
Customer Relationship Associate
Parth Logistics
01.2021 - 01.2022
BBA - Accounting And Business Management
ITS
12th - Commerce
Silver Shine School
10th -
Silver Shine School
Similar Profiles
Faizi SaifFaizi Saif
Key Account Manager at Leverage EduKey Account Manager at Leverage Edu
UJWAL MISHRAUJWAL MISHRA
Business Development Manager at Leverage EduBusiness Development Manager at Leverage Edu
Harshdeep AroraHarshdeep Arora
Manager - University Admissions at Leverage EduManager - University Admissions at Leverage Edu
Nitin KumarNitin Kumar
Manager - Overseas Education at Leverage EDUManager - Overseas Education at Leverage EDU
Arindam SinghArindam Singh
AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.