SANCHI CHHABRA

Working closely in auditing the collection call and analysing it marking it for performance review.

Discussing core working structure, issues and performances with DCA (Debt Collection agency)

Hands on experience in Panel Manager, checking Invoices gaps and client details, services details etc.

• Performed Third Party Contract Administration, Managed Billing, Cost and Revenue Assurance and Purchase Requisition Management.
• Proactive Data Analysis and Reporting for supporting Financial Performance and Service Delivery, all while maintaining SLAs.
• Worked within a clearly defined framework, and high level of autonomy but under guidance from Business Lead and Senior Manager

• Managing process, databases and client activities.
• Created process flows and assisted in streamlining processes.
• Engaging with directly with prospective leads/listing agents of US.
• Guiding pre-approved buyers and engaged in maximizing conversion of leads.
• Managing end to end communication with customers in US.
• Refining buyer’s criteria and select additional homes to show as necessary.
• Handling data management tasks.

• Managing all Reconciliation process and Process Mapping.
• Leading a team of 10 people - responsible for task assigning and completion of assigned work by ensuring data quality and timely deliverables.
• Hands on experience in reconciliation of accounts and indulge in visualizing business process, system and workflows.
• Managing tasks of maintaining SOPs, assist in speedy remediation of issues, suggest and implement process improvement and building ideas.
• Conduct monthly, quarterly and yearly feedback amongst team members.
• Stakeholder management, hands on experience in preparing daily basis minutes of meetings.

• Project undertaken on New to Bank-Customer Acquisition.
• Providing Personal Loans to the new to bank customers.
• Assisting customers in the loan application process and getting the loan approved.

• Lead Generation:Visiting various medical centers and hospitals to market the products.
• Maintaining and working upon the data of the customers provided by the company, dealing with the walk in customers.