Aves Ashfak Sayed
Mira Road
Summary
Dynamic Level 3 Engineer with a proven track record at Secure Network Services, excelling in vulnerability management and cybersecurity implementation. Adept at leveraging SIEM tools and fostering team collaboration to enhance security protocols. Recognized for designing robust network solutions that significantly improved client infrastructure resilience. Results-driven Level 3 Engineer with strong skills in vulnerability scanning, SIEM monitoring, and secure network design. Proven ability to implement cybersecurity best practices and ensure the integrity of multi-tenant IT infrastructures.
Overview
13
13
years of professional experience
Work History
Level 3 Engineer
Secure Network Services
Tampa
08.2024 - Current
- Manage and secure multi-tenant IT infrastructures for U.S.-based clients.
- Conduct vulnerability scans, apply security patches, and monitor SIEM/EDR dashboards.
- Lead the implementation of cybersecurity best practices across client systems.
- Designed and implemented secure network solutions for diverse clients.
Technical Support Engineer
ConnectWise LLC
Mumbai
01.2017 - 08.2024
- Provided technical support for a Florida-based MSP.
- Performed vulnerability assessments, Office 365 administration, and migrations.
- Managed Hyper-V servers and handled physical-to-virtual migrations.
- Installed and maintained AD, DNS, DHCP, GPOs, and patch policies.
- Implemented Datto, MSP360, and Acronis backup solutions.
- Developed IT Glue documentation and PSA configurations.
- Provided escalation-level support for complex Windows and SQL issues.
Senior Technical Support Professional II
Convergys India Services Pvt. Ltd.
Mumbai
05.2012 - 01.2017
- Provided L1–L2 support for U.S. and Canadian clients, resolving technical issues efficiently.
- Troubleshot system, hardware, and network problems remotely to minimize downtime.
- Developed internal troubleshooting documentation to enhance team knowledge and efficiency.
- Managed escalations effectively, ensuring prompt resolution of critical issues.
Education
Bachelor of Commerce -
Kalinga University
01-2020
HSC -
Tamil Nadu State Board of Higher Secondary Education
01.2013
SSC -
Maharashtra State Board of Secondary & Higher Secondary Education
01.2010
Skills
- Windows (7–11, 2008–2019)
- Linux (Ubuntu, Kali)
- MacOS
- SIEM (Event Tracker, Todyl, Perch)
- EDR (Blackpoint, SentinelOne, ThreatLocker, AutoElevate)
- Email Protection (Vade Secure, Graphus)
- Dark Web Monitoring (ID Agent)
- Vulnerability Scanning (Rapid Fire Vulscan, OpenVAS)
- Cisco Meraki
- Sophos XG
- SonicWALL
- Ubiquity APs
- Datto
- Continuity 247
- MSP360
- Acronis
- Axcient
- Hyper-V
- VMware
- VirtualBox
- Active Directory
- DNS
- DHCP
- Azure
- Office 365
- SQL Server
- IT Glue
- PSA Configuration
- Patch & Antivirus Management
- Network troubleshooting
- Security patching
- SIEM monitoring
- Vulnerability assessments
- Hyper-V administration
- Customer relationship management
- IT documentation
- Backup and recovery
Languages
English
Advanced (C1)
C1
Websites
Awards
- Rockstar Performer – Hewlett Packard Inc.
- High Performer of the Year – ConnectWise LLC
Certifications Courses
CompTIA CySA+, 01/01/21, CCNA R&S, 01/01/19, Fortinet NSE1, 01/01/21, Fortinet NSE2, 01/01/21, Datto TS1, 01/01/19, MCSA: Server 2016, CompTIA Server+, Microsoft Azure Administrator
Core Skills Technologies
- Server & Client OS: Windows (7–11, 2008–2019), Linux (Ubuntu, Kali), MacOS
- Cybersecurity: SIEM (Event Tracker, Todyl, Perch), EDR (Blackpoint, SentinelOne, ThreatLocker, AutoElevate), Email Protection (Vade Secure, Graphus), Dark Web Monitoring (ID Agent), Vulnerability Scanning (Rapid Fire Vulscan, OpenVAS)
- Networking: Cisco Meraki, Sophos XG, SonicWALL, Ubiquity APs
- Backup & Disaster Recovery: Datto, Continuity 247, MSP360, Acronis, Axcient
- Virtualization: Hyper-V, VMware, VirtualBox
- Microsoft & Cloud Services: Active Directory, DNS, DHCP, Azure, Office 365, SQL Server
- Other Tools: IT Glue, PSA Configuration, Patch & Antivirus Management
References
References available upon request.
Timeline
Level 3 Engineer
Secure Network Services
08.2024 - Current
Technical Support Engineer
ConnectWise LLC
01.2017 - 08.2024
Senior Technical Support Professional II
Convergys India Services Pvt. Ltd.
05.2012 - 01.2017
Bachelor of Commerce -
Kalinga University
HSC -
Tamil Nadu State Board of Higher Secondary Education
SSC -
Maharashtra State Board of Secondary & Higher Secondary Education