Avichal Krishna

Analyst (April 2022 - Present)

• Led a team of 6 professionals in data analytics projects focusing on customer insights, business performance, and sales reporting.
• Utilized Python and Power BI to extract, transform, and visualize data from SQL Server and Microsoft Azure databases, facilitating informed decision-making.
• Streamlined workflows by automating repetitive tasks using Python scripting techniques.
• Supported business decision-making by creating interactive dashboards for data visualization in Power BI.
• Supported executive decision-making by creating interactive dashboards using Power BI.
• Gained proficiency in various analytics tools, such as Excel, Power Point, and Power BI, to enhance data visualization capabilities.
• Developed and maintained daily and monthly dashboards, providing actionable insights for strategic planning.

Senior Associate (April 2019 - April 2022)

• Spearheaded Power BI initiatives, collaborating with clients to develop and maintain dashboards showcasing KPIs and customer insights.
• Conducted data extraction, transformation, and loading (ETL) processes, ensuring data accuracy and integrity.
• Promoted a data-driven culture through training and mentoring team members in advanced analytics techniques.

Associate (Jan 2018 - April 2019)

• Provided IT service desk support, resolving user issues promptly to ensure high customer satisfaction.
• Managed team data and prepared weekly reports, optimizing productivity and performance.
• Demonstrated leadership skills as IT service desk team lead, handling client escalations and implementing process improvements.

Technical Support Executive

• Delivered technical support for Adobe products, resolving customer queries via calls, chats, and outbound communication.
• Specialized in Adobe Acrobat and web product support, demonstrating expertise in troubleshooting and customer service.

Customer Service Representative

• Managed inbound calls and chats for Indigo Airline customer care, assisting customers with bookings, cancellations, and flight status inquiries.
• Proactively communicated with customers regarding flight changes and updates.