A. VIJAY KRISHNA
Hyderabad
Summary
Born leader bringing Nineteen years of achievement in various roles. Demonstrated accomplishment in transforming operations to align with market conditions and cement long-term company success. Leverage company strengths and balance resources to achieve ambitious targets.
Creative Senior Program Manager with exceptional background in Digital Payment industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Sr.Program Manager proficient at overseeing regional operations. Specialized in project management and creating that delightful experience to clients
Overview
19
19
years of professional experience
Work History
Sr. Program Manager – Europe, Middle East and Africa (EMEA), PayU/Wibmo Pvt. Ltd.
PayU/Wibmo Pvt. Ltd.
- Team of Three projects Managers and Two team leads for managing the EMEA region projects and production support
- As a program manager, overall delivery accountability for several accounts
- Control revenue and portfolio KPIs
- Coordinate and efficiently grasp cross-functional requirements while managing concurrent Adhoc projects (internal and external), cultivating strong working relationships across cross-functional teams
- Train and develop project managers in a variety of account and project management tasks
- Maintaining zero escalation from the major Issuers in the EMEA region by working with Global Business Groups, third-party vendor application teams, IT, Product teams, internal software development, application teams, and other cross-functional teams to implement new programs/projects from requirements gathering, development, testing, to post-production and customer support
- Key deliverables: Responsible for overall Kick-off meeting with banks for any new implementation or Change Request (CR)
- Program/Project management – Project plan preparation, Program monitoring and execution with periodic reporting with inclusive of risks and issue’s view
- Weekly review on revenue targets
- Scope management across the project/program duration
- Production Deployment and seamless transition to operations team
- Resource alignment and planning
- Review QA asp
- Responsibilities include escalations from customers and operational SLA adherence and Customer Satisfaction Surveys
- Ad hoc deliverables: Demonstrating new product features that will benefit the issuer and cardholders
- Assisting the core sales team with my knowledge, delivering the best solution to the relevant regions in accordance with the current approval rate
- SME of ACS, Risk Based Authentication (RBA) and Out of Band Authentication (OOB)
- Achievements: I received a “Thank-You” award for successfully implementing EMVco (2.0 Protocol) for the biggest bank in India in just five working days
- I received a second “Thank-You” award for implementing a project for one of the largest payment processors in the UAE
- I received the third “Thank You” award for integrating the large client from Tunisia without a hitch, and well-known schema around the world were overwhelmed with my work
- I won a
Leader
Mastercard
04.2013 - 11.2019
- Identified team weak points and implemented corrective actions to resolve concerns.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Oversaw day-to-day activities of 10 employees in performance establishment, fostering inspiring atmosphere to optimize employee experiences.
Education
MBA - Marketing
Indian Institute of Commerce And Trade
Lucknow 04.2001 -
Skills
Strategic Planningundefined
Accomplishments
I received a “Thank-You” award for successfully implementing EMVco (2.0 Protocol) for the biggest bank in India in just five working days.
I received a second “Thank-You” award for implementing a project for one of the largest payment processors in the UAE.
I received the third “Thank You” award for integrating the large client from Tunisia without a hitch, and well-known schema around the world were overwhelmed with my work.
I won a "Thank You" award for Express Onboarding for one of Africa's largest clients (aggregator).
Timeline
Leader
Mastercard
04.2013 - 11.2019
MBA - Marketing
Indian Institute of Commerce And Trade
04.2001 -
Sr. Program Manager – Europe, Middle East and Africa (EMEA), PayU/Wibmo Pvt. Ltd.
PayU/Wibmo Pvt. Ltd.
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