Avijit Giri
Kolkata
Summary
Results-driven Collections Manager with proven success in debt recovery, payment negotiations, and client account management. Driven professional with strong expertise in debt recovery and client relationship management. Known for developing effective collections processes and training teams to handle complex negotiations, ensuring timely payments and enhanced customer satisfaction.
Overview
13
13
years of professional experience
Work History
Collections Manager
Kotak Mahindra Bank
Kolkata
02.2020 - Current
- Led collections team to enhance recovery strategies and processes.
- Managed client accounts to ensure timely payment and communication.
- Analyzed collection reports to identify trends and improvement areas.
- Implemented customer feedback mechanisms to improve service quality.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Developed and improved procedures for collection of past due amounts.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Reached out to customers to discuss late payments and options for remitting amounts due.
Key Account Manager
Cars 24 Financial Services PVT LTD.
Kolkata
02.2019 - 02.2020
- Managed relationships with key clients to ensure satisfaction and retention.
- Collaborated with cross-functional teams to deliver seamless service solutions.
- Analyzed market trends to identify opportunities for account growth.
- Facilitated negotiations to secure favorable terms for both parties.
- Provided training and support to new Key Account Managers on best practices.
- Established strong relationships with clients through regular communication and follow-up activities.
- Increased product sales through targeted marketing campaigns.
Team Leader
Tata Capital Financial Services LTD
Kolkata
04.2018 - 01.2019
- Led team meetings to align project goals and responsibilities.
- Coordinated workflow to ensure timely completion of financial projects.
- Monitored team performance and provided constructive feedback regularly.
- Developed training materials for new team members on company policies.
- Analyzed market trends to inform strategic decision-making processes.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Assessed market trends and competitor strategies to inform team direction and focus.
Sr Sales Executive
Bajaj Finance LTD
Kolkata
10.2012 - 04.2018
- Established strong relationships with clients to understand their needs and preferences.
- Participated in training sessions to improve product knowledge and sales techniques.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Cross-sold additional products and services to purchasing customers.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
- Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth.
Education
Bachelor of Arts -
Vinayak Mission Univercity
Kolkata03-2015
Higher Secondary -
W.b.c.h.s.e
Kolkata03-2003
Secondary -
W.b.b.s.e
Kolkata03-2001
Skills
- Debt recovery
- Payment negotiations
- Client account management
- Collections strategy development
- Customer feedback implementation
- Relationship management
Languages
English
Beginner
A1
Hindi
Beginner
A1
Bengali
Beginner
A1
Accomplishments
Top performer Award Quarter 2 FY 2024-2025
Timeline
Collections Manager
Kotak Mahindra Bank
02.2020 - Current
Key Account Manager
Cars 24 Financial Services PVT LTD.
02.2019 - 02.2020
Team Leader
Tata Capital Financial Services LTD
04.2018 - 01.2019
Sr Sales Executive
Bajaj Finance LTD
10.2012 - 04.2018
Bachelor of Arts -
Vinayak Mission Univercity
Higher Secondary -
W.b.c.h.s.e
Secondary -
W.b.b.s.e