Avijit Roy
Senior Customer Success Engineer
Bengaluru
Summary
To seek a challenging position in the areas of Senior Support Engineer Role that utilizes my skills and provides me an opportunity towards personal and organization growth.
I am an enthusiastic, hands-on IT professional with more than 10 years' experience in support. I have a proven track record of managing and maintaining servers and adopt a meticulous approach to ensure the smooth-running of business operations. Qualified to industry standards, I enjoy closely following the latest changes in technology and apply this to my duties wherever relevant.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Senior Customer Success Engineer
Rubrik India Private Limited
Bengaluru
11.2022 - Current
- Help customers onboard and adapt Rubrik's SaaS platform RSC by facilitating the migration of workloads from on-premises to cloud environments.
- Significant role involvement in tasks entailing - addressing clients technical issues via research, troubleshooting, reproducing in lab/fixing it in sync with the service level agreements (SLA) with a root cause at the end of each issue.
- Efficiently accountable for deployment/configuration of the product in the datacenter & onto the cloud environment ; responsible for troubleshooting backup/recovery/replication and archiving issues across the platform like VMware, Hyper V, AHV, MSSQL, Windows/Linux, NAS. -
- Troubleshooting network related issues during backup and Rubrik deployment.
- Troubleshooting linux performance related issues of Rubrik software.
- Components mainly handled were Rubrik Cluster, VMware Backups, Host and NAS Backups, SQL Backups, Replication and Archival to Azure/AWS.
- Assist with critical restore planning post-ransomware attacks, leveraging expertise to rebuild infrastructure from scratch and restore data.
- Take ownership of Sev 1 and escalated cases, collaborating with engineering teams to drive timely resolutions and minimize customer impact.
- Work with the product team to report bugs and provide ideas for product improvement for Rubrik's Security Cloud, contributing to the enhancement of platform capabilities and features.
- Assist customers with the bootstrap and configuration of Rubrik CDM, ensuring seamless integration with their existing infrastructure.
- Guide customers in designing efficient backup strategies tailored to their specific requirements.
- Troubleshoot backup and recovery failures, analyzing log files and system reports to identify root causes and implement corrective measures.
Technical Support Engineer
Red Hat India Private Limited
Pune
03.2021 - 10.2022
- In depth working with satellite components like Foreman, Katello, Pulp, Candlepin. -
- Helping customers to understand and mitigate the risks by monitoring the Red Hat Insights dashboard. -
- Providing solution for Anaconda booting related issues. -
- Providing training sessions to the new hires.
- Automatic server provisioning on Bare metal, VMWare using PXE or PXEless method. -
- Participate in Product beta testing before GA.
- Troubleshooting on RHEL OS troubleshooting and perforce issues.
- Analyzing resource (Memory, CPU, I/O) utilization.
- Providing end to end RedHat Satellite deployments on VMware and RHEL platform.
Associate Technical Support Engineer
Red Hat India Private Limited
Pune
04.2018 - 03.2021
- Participate in the Live Troubleshooting session & conference calls for critical and escalated cases with the customer everyday.
- Respond customers within the designated service level agreement (SLA) period to incoming calls and cases/tickets.
- Mentoring and coaching new and existing employees.
- Prepare and publish official Red Hat Knowledgebase articles (KBS and KCS).
- Red Hat Satellite Deployment and Maintain. - Red Hat Satellite Performance Tuning and Monitoring.
- Red Hat Satellite Upgrade and Update.
- Provisioning using Red Hat Satellite.
- Virtual Instance Management.
- Managing hosts using Red Hat Satellite, RHN & RHSM.
- Content, repositories, bug fixes and errata management.
Associate System Engineer
Tech Mahindra Limited
Pune
08.2016 - 03.2018
- Managing over 2K servers of various flavours of Unix.
- Taking transition from customer for a current environment for Unix platform.
- Preparing KT Plan.
- Preparing shadow and Reverse shadow plan.
- Attending meetings with customer at customer site.
- Preparing IMTD for each environment.
- Preparing technical and process SOPs.
- Doing primary support for RedHat Satellite Server & Opsview.
- Monitoring Unix servers through Opsview.
- Implementing H/W monitoring in Opsview.
- Implementing new service checks and adding new hosts to opsview.
- Patching RHEL Servers through Redhat Satellite Server.
- Administrative task on Satellite server along with Adding, syncing and removing channel.
- Adding new clients to Redhat Satellite Server.
- Adding local & Storage luns to server.
- Creating and administering Volume Manager Objects (LVM)
Associate System Engineer
Tech Mahindra Limited
12.2013 - 03.2018
- Worked on File system operations like increasing/decreasing creation/removal in LVM.
- Administration on LVM.
- User administration.
- Cloning channel in RedHat Satellite server.
- Patching Linux server and dealing with common Patching problem.
- Managing system services.
- Coordinating with vendor and replacing H/W parts like HBA, Memory - Memory Management
Associate System Engineer
Tech Mahindra Limited
06.2014 - 06.2016
- Managing over 3K servers of various flavors of Unix.
- User administration including adding/deleting users, modifying user accounts, locking/unlocking.
- Working with user/group permissions, File permissions (ACL, SUID, SGID and Sticky bit).
- Setting up passwordless SFTP/SSH connections using rsa keys and troubleshooting.
- Scheduling jobs with cron, services administration.
- Monitoring File systems and CPU utilization memory utilization.
- Creating and administering Volume Manager Objects (LVM)
- Replacing failed disk in LVM. - Mirroring disks in LVM. - Configuring RAID on RHEL. - Shrinking Volume in RHEL.
- Removing and replacing a Disk from a Logical Volume. - Migrating data from one disk to another.
- Backup and restore of EXT4 Filesystem.
- Adding/expanding swap space.
- Removing swap space in Linux.
- Kernel tuning with sysctl command.
- Resolving common booting problems.
- Performing system recovery tasks from single user mode & rescue mode.
- Managing around 4000 UNIX servers including physical and virtual.
- Planning and implementing major and minor changes. - Performing Linux kernel updates.
- Package management via yum and RedHat Satellite server.
- Worked on File system operations like increasing/decreasing creation in LVM.
- Swap space addition in Linux
- Performed network configuration changes like adding routes and configuring network interfaces.
- Worked with vendors like Oracle and Red hat for various hardware level changes and finding the RCA for intermittent concerns.
- Worked on providing permanent solutions for huge alarm count.
- Worked on server decommissioning activities. - User administration and troubleshooting.
- Performing routine administrative tasks including performance checks.
Education
Bachelor of Science - Information Technology
Annamalai University
Chennai 05.2016 - 06.2018
Diploma - Electronics & Telecommunication
WBSCTE
Kolkata 04.2010 - 05.2013
Higher Secondary (10+2) - Scince
WBCHSE
Kolkata, India 04.2008 - 05.2010
Skills
Red Hat Linux
Ubuntu
VMware
Rubrik Backups
Basic bash scripting
Red Hat Satellite
OS Networking
Certification
Red Hat Certified System Administrator, 180-134-330
City
Bengaluru
Zip
560035
Disclaimer
I, hereby, declare that information provided in this resume is true to the best of my knowledge.
Timeline
Senior Customer Success Engineer
Rubrik India Private Limited
11.2022 - Current
Technical Support Engineer
Red Hat India Private Limited
03.2021 - 10.2022
Associate Technical Support Engineer
Red Hat India Private Limited
04.2018 - 03.2021
Associate System Engineer
Tech Mahindra Limited
08.2016 - 03.2018
Bachelor of Science - Information Technology
Annamalai University
05.2016 - 06.2018
Associate System Engineer
Tech Mahindra Limited
06.2014 - 06.2016
Associate System Engineer
Tech Mahindra Limited
12.2013 - 03.2018
Diploma - Electronics & Telecommunication
WBSCTE
04.2010 - 05.2013
Higher Secondary (10+2) - Scince
WBCHSE
04.2008 - 05.2010
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