Suprateek Choudhury
Noida
Summary
Experienced support engineer at Ericsson Global India Limited with a focus on Kubernetes and cloud solutions. Proven success in improving customer satisfaction and operational efficiency by mentoring teams and refining processes. Expertise in resolving complex technical issues and delivering exceptional support under pressure.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Support Engineer (Cloud Tier2 Customer Support)
Ericsson Global India Limited
Noida
02.2018 - Current
- Providing technical support on Ericsson NFVI and CNIS IaaS solutions CEE, SDI/HDS8000
- Delivered emergency support to customers globally for IaaS and PaaS solutions, ensuring rapid resolution of critical issues.
- Provided 24x7 support globally across Market Areas in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Support virtualized data centers on Ericsson SDI solution
- Provide support on container networked functions deployed by Ericsson Container Solution based on Kubernetes
- Resolved customer service request tickets, contributing to stability and reliability of CNIS and NFVi infrastructure.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Diagnosed and troubleshot hardware, software and network issues.
- Documented technical issues and solutions in Trouble Reports and Support Bulletins, enhancing tracking history and maintaining accurate logs for future reference.
- Mentored new colleagues in the Cloud Global Support Team
- Kubernetes: Deploy and manage container networked functions and clusters using Kubernetes
Specialist (GRAN Tier2 Customer Support)
Ericsson Global India Limited
Noida
04.2015 - 08.2018
- Provided Tier 2 support for GRAN products and services, enhancing customer satisfaction and operational stability.
- Delivered GSM Radio network support in alignment with SLA-defined GoS and QoS.
- Analyzed and troubleshot GSM Radio Access Network issues to ensure reliable service delivery.
- Delivered on-ground support in high-risk regions like Iraq for clients including Asiacell and Zain, contributing to 99.99% network uptime.
- Collaborated with Customer Management on operational and support issues and processes.
- Supervised quality of support delivery and documentation used internally and also that which was shared with customer.
- Produced documentation on RAN related technologies and processes to be used in day to day operations and support roles.
- Streamlined processes like ticket handling to boost efficiency for individual engineers and the team.
- Responded to emergency situations during crisis management to mitigate risks.
Senior Engineer (GRAN Tier2 Customer Support)
Ericsson Global India Limited
Noida
04.2012 - 03.2015
- Delivered GSM Radio network support to meet SLA-defined GoS and QoS.
- Analyzed and resolved GSM Radio Access Network issues, enhancing service reliability.
- Managed emergency cases during crisis situations, coordinating efforts to minimize service disruptions.
- Collaborated with Customer Management on operational and support issues, ensuring seamless communication.
- Provided support during critical situations and special events such as Hajj.
ELS Support Engineer
Ericsson Global India Limited
Noida
01.2008 - 03.2012
- Provided technical and operational support for ~ 700 BTS sites, ensuring optimal performance and reliability.
- Maintained ~ 50 Base Station Controllers, supporting uninterrupted service and network stability.
- Interacted with clients and worked on mitigating their concerns in a systematic and effective manner
- Developed technical documents for client use, enhancing user understanding and operational efficiency.
SubCon Manager
Alcatel-Lucent India Limited
07.2007 - 12.2007
- Oversaw rollout of ~ 750 BTS sites in West Bengal.
- Coordinated project logistics to facilitate timely delivery and receipt of installation materials on site, enabling efficient execution of work.
- Streamlined processes in Project Management Office to enhance operational efficiency.
Assistant Manager (Transmission)
Reliance Telecom Limited
12.2006 - 06.2007
- Executed deployment of ~ 350 microwave hops across 6 states, enhancing regional connectivity.
- Managed upkeep of microwave and fiber transmission systems across 6 states in North Eastern India, ensuring operational reliability.
- Assisted in managing daily operations for customer service teams.
- Coordinated training programs for new staff and ongoing employee development.
- Oversaw inventory management to ensure optimal stock levels and availability.
GSM Integration Engineer
Nortel Networks
07.2005 - 12.2006
- Developed integration solutions for telecommunications systems and equipment.
- Deployed 200 GSM BTS sites across North Eastern India, enhancing network coverage and capacity.
- Implemented software updates to enhance system performance and reliability.
- Collaborated with cross-functional teams to troubleshoot system issues.
Education
Bachelor of Technology - Nagpur, Maharashtra
Rashtrasant Tukdoji Maharaj Nagpur University
Nagpur, Maharashtra03-2005
Skills
- Red Hat OpenStack
- Kubernetes
- Docker
- Azure
- Google Cloud Platform
- Cisco networking (CCNA)
- Juniper networking
- Extreme Networks
- Red Hat Linux
- Ubuntu Linux
- Wireshark
- TCP/IP analysis
- SQL database management
- Data center deployment strategies
- HP ProLiant servers
- Dell PowerEdge servers
- Juniper EX series switches
- Extreme SLX series switches
- Data center deployment
- IT project management
Certification
- Linux Foundation Certified Kubernetes Administrator (CKA), MM/DD/YY
- Ericsson Certified Cloud Engineer, MM/DD/YY
- Red Hat Certified System Administrator/Engineer (RHCSA/RHCE), MM/DD/YY
- VMWare vSphere 6 Foundation Exam Certified, MM/DD/YY
- Ericsson BCSS Cloud Native Experienced Level Engineer, 12/31/24
- Ericsson BCSS Cloud Security Experienced Level Engineer, 12/31/25
- Extreme Networks SLX Solution Associate, MM/DD/YY
- Generative AI Driver's License, 12/31/26
Languages
- Native Indian languages (Hindi, Bengali)
- English
- Native Indian languages (Hindi, Bengali)
Timeline
Support Engineer (Cloud Tier2 Customer Support)
Ericsson Global India Limited
02.2018 - Current
Specialist (GRAN Tier2 Customer Support)
Ericsson Global India Limited
04.2015 - 08.2018
Senior Engineer (GRAN Tier2 Customer Support)
Ericsson Global India Limited
04.2012 - 03.2015
ELS Support Engineer
Ericsson Global India Limited
01.2008 - 03.2012
SubCon Manager
Alcatel-Lucent India Limited
07.2007 - 12.2007
Assistant Manager (Transmission)
Reliance Telecom Limited
12.2006 - 06.2007
GSM Integration Engineer
Nortel Networks
07.2005 - 12.2006
Bachelor of Technology - Nagpur, Maharashtra
Rashtrasant Tukdoji Maharaj Nagpur University