Suprateek Choudhury
Noida
Summary
Dynamic professional with 18+ years of diversified experience in the ICT industry. Expertise in network rollout, deployment project management, network operations, and customer support. Currently serving as a Senior Specialist in the Cloud and Virtualization Domain. Proficient in cross-functional communication, team leadership, and driving project success through effective planning and implementation. Extensive experience with Kubernetes, Azure, and GCP.
Forward-thinking Senior Specialist equipped with advanced operational and technical knowledge of Cloud & Virtualization. Proven team player and problem-solver competent in navigating complex situations. Manages assignments, schedules and projects with organized and detail-oriented mindset.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Specialist (Global Customer Support)
Ericsson India Private Limited
02.2018 - Current
- Providing technical support on Ericsson NFVI and CNIS IaaS solutions CEE, SDI/HDS8000
- Support virtualized data centers on Ericsson SDI solution
- Provided 24x7 support globally across Market Areas in 24/7 uptime environment, often working double shifts to accommodate time zones.
- Provide support on container networked functions deployed by Ericsson Container Solution based on Kubernetes
- Documented technical issues and solutions on Trouble Reports and Support Bulletins to enable tracking history and maintain accurate logs.
- Support CNIS & NFVi Infrastructure through CSR tickets
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Support CNF and VNF components on NFVI and CNIS based solutions.
- Diagnosed and troubleshot hardware, software and network issues.
- Mentored new colleagues in the Cloud Global Support Team
- Researched and identified solutions to technical problems.
- Kubernetes: Deploy and manage container networked functions and clusters using Kubernetes
- Configured and tested new software and hardware.
Specialist (GRAN Tier2 Customer Support)
Ericsson Global India Limited
04.2015 - 08.2018
- Provided Tier2 support for GRAN products and services
Senior Engineer (GRAN Tier2 Customer Support)
Ericsson Global India Limited
04.2012 - 03.2015
- Assisted in GRAN Tier2 customer support
ELS Support Engineer
Ericsson India Limited
01.2008 - 03.2012
- Delivered ELS support services
SubCon Manager
Alcatel-Lucent India Limited
07.2007 - 12.2007
- Managed subcontractor operations and communications
Assistant Manager (Transmission)
Reliance Telecom Limited
12.2006 - 06.2007
- Oversaw transmission operations
GSM Integration Engineer
Nortel Networks
07.2005 - 12.2006
- Integrated GSM networks
Education
B.Tech - Electronics and Communication Engineering
Nagpur University
01.2005
Senior Secondary Certificate Examination (10+2) - undefined
MBOSE
01.1999
Secondary School Examination (10th) - undefined
MBOSE
01.1997
Skills
- Red Hat OpenStack Administration
- Kubernetes Orchestration
- Azure Cloud Management
- Experience with Google Cloud Solutions
- Cisco Networking Proficiency
- Experience with Juniper Networks
- Experience with Extreme Networks Solutions
- Red Hat Linux Administration
- Ubuntu OS Proficiency
- Packet Analysis Proficiency
- Database Querying
- Ericsson Cloud Hardware Expertise
- Data Center Implementation
- Project Management Professional Training
- Customer Support
- Collaborative Knowledge Sharing
- Document Control
- Process Optimization
- Professional Mentorship
- Effective Technical Communication
- Collaborative Teamwork
- Software Installation Expertise
- Crisis Management
- Problem-Solving Skills
- Technical Issue Resolution
- Systematic Troubleshooting
- Risk Mitigation
- Quality Improvement Experience
- Cause Evaluation
- Quality Control Assessment
- Cross-Departmental Collaboration
- Proficient in Linux, Open Stack, IPMI, Suse, Kubernetes, XOS, nvOS, JunOS
- Operational Streamlining
Certification
- Linux Foundation Certified Kubernetes Administrator (CKA)
- Ericsson Certified Cloud Engineer
- Red Hat Certified System Administrator/Engineer (RHCSA/RHCE)
- VMWare vSphere 6 Foundation Exam Certified
- Extreme Networks SLX Solution Associate
Personal Information
- Date of Birth: 11/17/80
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Specialist (Global Customer Support)
Ericsson India Private Limited
02.2018 - Current
Specialist (GRAN Tier2 Customer Support)
Ericsson Global India Limited
04.2015 - 08.2018
Senior Engineer (GRAN Tier2 Customer Support)
Ericsson Global India Limited
04.2012 - 03.2015
ELS Support Engineer
Ericsson India Limited
01.2008 - 03.2012
SubCon Manager
Alcatel-Lucent India Limited
07.2007 - 12.2007
Assistant Manager (Transmission)
Reliance Telecom Limited
12.2006 - 06.2007
GSM Integration Engineer
Nortel Networks
07.2005 - 12.2006
Senior Secondary Certificate Examination (10+2) - undefined
MBOSE
Secondary School Examination (10th) - undefined
MBOSE
B.Tech - Electronics and Communication Engineering
Nagpur University
Similar Profiles
Jaimin PandyaJaimin Pandya
L2-Azure Administrator in Cloud Delivery at Ericsson India private limitedL2-Azure Administrator in Cloud Delivery at Ericsson India private limited
Vignesh MVignesh M
Telecommunications Engineer at Ericsson India Private LimitedTelecommunications Engineer at Ericsson India Private Limited
Manoj KumarManoj Kumar
Specilist at Ericsson India Private LimitedSpecilist at Ericsson India Private Limited