Avijit Singh

APL Logistics, a global supply chain provider headquartered in Arizona, delivers end-to-end solutions in order management, transportation, distribution, and trade compliance across industries such as retail, automotive, and electronics.

Defined project scope (SOW), managed change requests (CR), and presented status/issues in the weekly and quarterly reviews for the managed services support engagement

Daily meetings with the OTM & WMS teams to assess the incident monitoring and update the status of the enhancements

Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.

Effort estimation discussions with the SME during the monthly sprint planning cycle for the enhancements

Directed preparation of FDD/TDD documents for the enhancements, master data setup, migration strategy, and data governance framework.

Identified business pain points and addressed solutions, and oversaw testing lifecycle (UT, SIT, UAT) with SME sign-offs.

Provided post go-live support (PGLS), coordinated milestone approvals, and managed hyper-care cycles and disaster recovery runs.

• Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships
• Developed training programs to enhance employee skills and boost overall productivity levels.
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.

Collaborated with Solution Architect to assess the Global Template (GT) and define Scope of Work (SOW), including Change Requests (CR) and milestone planning. Directed project governance: kick-off sessions, steering committee reviews, daily/weekly status connects, and coordination with Arkema BPO/PMO.
Oversaw OTM activities (workflows, agents, reports, layouts, roles), master data setup, migration strategy, and data governance framework.
Led testing lifecycle (UT, SIT, RT, UAT, CRP, KUT, ST), preparing FDD/TDD documents and securing SME/BPO sign-offs.
Managed Oracle support requests (SR), provided post go-live support (PGLS), and ensured smooth transition to BAU during hyper-care and disaster recovery cycles.

• Mentored junior team members, contributing to their professional growth and skill development.
• Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
• Improved client satisfaction by consistently delivering high-quality work on schedule.

Led Unilever AAR,Europe,North & Latin America landscape upgrade across 50+ countries, migrating from OTM 6.3/6.4 to 19C-21A.Directed data migration and testing of complex logistics scenarios (multi-pick/multi-drop, multi-leg, imports/exports, dock scheduling, trucker claims).
Oversaw project planning, cut-over strategy, stakeholder reviews, and full testing lifecycle (unit, integration, performance, UAT).
Delivered training, Oracle SR coordination, and 4–6 weeks of post go-live support to stabilize global operations

• Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Olam, a global food and agri-business, integrated SAP with OTM for end-to-end order management and logistics planning.

Assessed Global Template (GT), defined Scope of Work (SOW), managed Change Requests (CRs), and developed milestone-based project plans.Directed OTM configuration, master data migration, and data governance strategy, ensuring seamless SAP–OTM integration for logistics operations.
Oversaw testing lifecycle (UT, SIT, RT, UAT), performance/load testing, and coordinated SME sign-offs to ensure quality delivery.

Directed project governance: kick-off sessions, steering committee reviews, daily/weekly status connects, and coordination with Arkema BPO/PMO
Managed daily operational issues, Oracle support requests, delivered key user training (KUT), and provided 6 weeks of post go-live support (PGLS) to stabilize processes.

• Established effective communication among team members for enhanced collaboration and successful project completion.

Designed and configured end-to-end workflows in OTM for single-mode and multimodal scenarios for IAL logistics.Configured manager layouts, screen sets, advanced layouts, user menus, and XSL files per business requirements.
Implemented fleet management (drivers, power units, HoS rules, asset inventory) and multimodal schedules.
Set up BNGs, events, agents, order release, shipment processes, and secondary charge rules to align with business processes

Delivered OTM solutions for Unilever Fusion landscape, covering requirements gathering, solution design, master data management, configuration, UAT, and go‑live support.Acted as functional consultant for freight rate setup, integrating Order Management, Shipment Planning, and Shipment Management modules.
Directed transportation planning, test scenario design (O2C model), and full testing lifecycle, while managing client escalations and post‑implementation support.
Configured and tested OTM regions, lanes, itineraries, and rate templates for complex scenarios including cross‑docking, multipick/multidrop, dedicated vehicle planning, and backhaul optimization.