Niranjan Gowda
Chennai
Summary
Delivery Manager with 14 years of experience in IT and finance, specializing in risk management and control strategies. Expertise in leading initiatives that mitigate risks and enhance organizational stability. Proven ability to evaluate business decisions and implement effective risk-monitoring processes. Track record of managing cross-functional teams and delivering support in Pega technology for high-stakes projects.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Mastech Digital
Chennai
11.2024 - Current
- Led initiatives aimed at mitigating emerging risks with broad organizational impact, collaborating with business units to design and implement risk mitigation strategies.
- Acted as a key participant in evaluating and measuring the impact of decisions across Control Management functions, ensuring alignment with business goals and risk tolerance.
- Monitored complex, business-specific programs, providing consultation on risk management and control processes to enhance operational efficiency and reduce vulnerabilities.
- Developed and implemented risk-monitoring frameworks and reporting processes, delivering actionable insights to leadership and key stakeholders.
- Worked closely with functional groups to assess the impact of controls and decisions, regularly evaluating processes and reporting outcomes to drive continuous improvement.
- Led Control Management projects, managing virtual teams to ensure timely and successful execution of risk-related initiatives, improving control compliance by 20%.
- Delivered expertise in production support, alert monitoring, and issue resolution through Pega Platform, SQL, and Unix tools, contributing to a 15% reduction in system downtimes.
Service Delivery Manager
LTIMINDTREE
Chennai
06.2023 - 09.2024
- Managed technical teams to deliver control processes and risk-mitigation strategies in Pega technology projects.
- Monitored and measured the effectiveness of risk decisions, ensuring business continuity and reducing system risks by identifying potential vulnerabilities early.
- Engaged in cross-functional team collaboration to develop risk-monitoring processes, helping the business address both current and emerging risks proactively.
- Managed teams, implemented processes, and delivered quality services to clients. Monitored SLAs for tickets in ServiceNow and Jira, ensuring compliance. Facilitated change management and scheduled CAB meetings for necessary changes.
Education
Associate of Applied Science - Electronics And Communications Engineering
Vinayaka Mission University
Chennai07-2011
Skills
- Client Relationship Management
- Workload Management
- Risk Mitigation
- Incident Investigation
- Project Planning
- Incident Management
- Mentoring and training
- Service Order Flow
- Performance Improvement
- Proficient in [Oracle DBA, Pega CSA, Python]
- Business Analysis
- Project Implementation
- Change Implementation
Affiliations
Active participant in community service initiatives, mentoring young professionals in IT and risk management. Passionate about fitness, regularly engaging in running and yoga. Enjoys exploring new technologies, reading, and spending quality time with family. An advocate for lifelong learning and personal development.
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Accomplishments
Recognized as “Service Delivery Leader of the Year” for exceeding performance targets by 25%. Awarded the “Excellence in Risk Management” for implementing a key risk-mitigation strategy that reduced operational risks by 20%. Promoted to lead virtual teams for outstanding leadership and project execution.
Certification
Certifications
- Azure 104 Microsoft Certified: Azure Administrator Associate 2023
- Azure 900 Microsoft Certified: Azure Fundamentals - 2023
- Pega Certified System Architect (CSA) - 2022
- Scrum Master Professional Certified - 2021
- ITIL V4 Certified - 2020
Timeline
Service Delivery Manager
Mastech Digital
11.2024 - Current
Service Delivery Manager
LTIMINDTREE
06.2023 - 09.2024
Associate of Applied Science - Electronics And Communications Engineering
Vinayaka Mission University
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