
Results-oriented Operations Team Lead with 5 years of experience managing team performance, optimizing processes, and ensuring KPI and SLA compliance. Proven ability to lead and mentor high-performing teams while fostering collaboration across departments, including Product, Sales, and Support. Skilled in stakeholder management, providing actionable business insights, and driving product and process improvements to enhance customer satisfaction and operational efficiency. Recognized for strong analytical, leadership, and communication skills that support strategic decision-making and organizational growth.