Open To Work
Avinash Gautam
Researcher
Patna,BR
Summary
Professional with over 10 years of experience in the corporate sector, specializing in client services and project management. Demonstrated ability to enhance operational efficiency and deliver projects on time and within budget. Expertise in stakeholder engagement and risk assessment, leading to continuous improvement initiatives that elevate project delivery quality.
Overview
12
12
years of professional experience
Work History
Senior Project Manager - Research Services
Azure Knowledge Corporation
Ahmedabad, India
11.2023 - 03.2025
- Developed project plans outlining scope, objectives, and milestones.
- Facilitated risk assessments to identify potential project challenges.
- Implemented process improvements to enhance client service delivery.
- Collaborated with stakeholders to ensure alignment on project goals.
- Drafted proposals outlining the scope of work, timeline estimates and costs associated with individual projects.
- Provided leadership to cross-functional teams in order to successfully deliver projects on time, within budget and with high quality standards.
- Developed training materials for new employees on project management processes.
- Identified potential risks associated with each project and developed mitigation strategies.
- Developed project plans and timelines for multiple concurrent projects.
- Oversaw vendor selection process for external suppliers needed for specific projects.
- Mentored junior team members on best practices related to project management methodology.
- Negotiated contracts with vendors based on pricing structure, terms and conditions and service levels agreements.
- Collaborated with team members to create effective communication plans that ensured timely delivery of information between all parties involved in the project.
- Created detailed reports outlining progress, financials, issues and solutions for senior management review.
- Monitored progress of assigned tasks and projects against established deadlines; took corrective action when necessary.
- Ensured compliance with applicable regulations while managing projects.
- Managed and coordinated complex projects, ensuring successful completion of client objectives and milestones.
- Facilitated resolution of conflicts among team members by utilizing problem solving skills.
- Coordinated internal resources from various departments in order to meet customer demands.
- Conducted regular meetings with clients to identify requirements, gain feedback and ensure project goals are met.
- Engaged in process improvement initiatives to increase efficiency throughout the organization.
- Worked closely with stakeholders to define business objectives and develop strategies for meeting those objectives.
- Established procedures for tracking project performance metrics such as cost, schedule, scope and quality assurance.
- Analyzed client needs through surveys, interviews or focus groups in order to better understand their requirements.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Modified project plans when needed to better align with organizational objectives.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Created team objectives and roles with specific goals outlined for each individual.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Determined project staffing needs and led resource management.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Drove continuous improvement of project delivery process by providing strong leadership.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Delegated work to team members, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Project Manager- Business Insights
SG Analytics
Pune
03.2023 - 10.2023
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Maintained open communication by presenting regular updates on project status to clients.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Manage End to End, sample only and other online research projects.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Senior Process Manager
Azure Knowledge Corporation
New Delhi
10.2021 - 02.2023
- Evaluated impact of process change on overall operation and determined return on investment.
- Responded rapidly to market shifts to make changes to corporate processes.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Analyzed steps of activities to discern existence of business processes for formalization.
- Client Services, Stakeholder and Team Management, Project Management, Vendor Management.
- Maintain full ownership of the project till invoicing and closing at our end.
- Coordinate with all stakeholders and clients for improved and better results.
- Manage End to End research projects.
- Help the team in troubleshooting while projects are in field and afterwards.
- Identified issues, analyzed information and provided solutions to problems.
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency.
- Securing the quality compact data and timeliness of the deliverables.
- Ensure the deliverable quality is beyond or as expected as client's requirements.
- Involve with the Sales team to provide the in field report and expectations to maintain the continuous and committed production.
- Evaluate the project profitability and explore ways to increase it.
Team Leader - Research Services
Mindforce Research
Noida
07.2019 - 07.2020
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintain full service projects from Kickoff till invoicing.
- Coordinate with the Internal team and partners to provide the best possible product.
- Manage CATI, CAWI, Online research projects.
- Ensure the agility and smooth function of the operation department.
- Maintain the key metrics of the projects, profitability, timelines and data quality.
- Provide training and on field assistance to the team.
- Conduct shift meets to discuss the challenges and methods to overcome.
- Provide real time feedback to the team.
- Ensure the productivity and quality of services.
- Maintain SLAs and ensure team meet their KRAs.
- Initiates programs to encourage team members to improve their performance.
- Monitored team performance, providing suggestions for improvement and training programs to increase team efficiency.
Assistant Team Leader - Research Services
Mindforce Research
Noida
04.2018 - 06.2019
- Worked with customer service to handle escalated customer issues.
- Created staff schedules, approved requested time off and updated reports.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
Senior Research Associate
Mindforce Research
Noida
08.2016 - 03.2018
- Achieve project objectives by troubleshooting experiments and testing practical and creative solutions.
- Initiate, plan, and execute research projects under supervision of Senior Manager.
- Perform in-depth interviews with research subjects and data compilation.
- Conduct CATI & CAWI interviews across US and UK markets for various studies.
- Awarded with certificate for exhibiting great commitment and dedication and win more laurels for the team.
Research Associate
Mindforce Research
Noida
06.2016 - 08.2016
- Perform in-depth interviews (quantitative and qualitative).
- Conduct CATI and CAWI Interviews.
- Regulate Primary and Secondary research projects.
University Coordinator
Spic Macay
Jaipur, India
11.2012 - 04.2016
- Coordinated cultural events to promote traditional arts and heritage initiatives.
- Managed communication between artists, volunteers, and community members effectively.
- Developed promotional materials to enhance visibility of cultural programs and activities.
- Assisted in recruiting volunteers for various events and projects throughout the year.
- Organized team events to promote a positive work environment.
- Collaborated with local artists and vendors to enhance event offerings.
- Engaged with community stakeholders to build strong partnerships for events.
Education
B.Tech - Electronics And Communication Engineering
Jaipur National University
Jaipur06.2016
Senior Secondary School -
TPS
Patna05.2010
High School Diploma -
TEPS
Patna03.2008
Skills
- Client services and relationship management
- Project and team management
- Market research and analysis
- Business process improvement
- Performance analysis and monitoring
- Cost negotiation and risk assessment
- Stakeholder engagement and resource allocation
- Budget management and KPI tracking
- Cross-functional coordination
- Training and mentoring strategies
- Strategic planning and task prioritization
Hobbies and Interests
- Playing Basketball
- Listening to Music
- Watching Movies
- Cooking
- Painting
- Writing
- Motorbike Riding
Timeline
Senior Project Manager - Research Services
Azure Knowledge Corporation
11.2023 - 03.2025
Project Manager- Business Insights
SG Analytics
03.2023 - 10.2023
Senior Process Manager
Azure Knowledge Corporation
10.2021 - 02.2023
Team Leader - Research Services
Mindforce Research
07.2019 - 07.2020
Assistant Team Leader - Research Services
Mindforce Research
04.2018 - 06.2019
Senior Research Associate
Mindforce Research
08.2016 - 03.2018
Research Associate
Mindforce Research
06.2016 - 08.2016
University Coordinator
Spic Macay
11.2012 - 04.2016
B.Tech - Electronics And Communication Engineering
Jaipur National University
Senior Secondary School -
TPS
High School Diploma -
TEPS