Avinash Jadhav
Process Developer
Hyderabad,TG
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients and colleagues.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization by facing the challenges and immensely benefit the organization with which I am associated.
Overview
5
5
years of professional experience
Work History
Process Developer
Genpact India Pvt. Ltd.
Hyderabad
11.2019 - Current
- Increased efficiency and team productivity by promoting operational best practices to meet the targets set by the management (CSAT, AHT and Quality).
- Taking the initiatives to help the process related queries and solving them by Preparing MOM's and keeping track of Amigo updates for the team.
- Auditing the work done by agents and Providing refresher training to the agents.
- Ensuring the team is logged in at the right time and follows the schedule adherence in absence of FLM.
- Handling escalations of various issues related to the customers account.
- Updating the team about the new process updates and helping them in implementation.
- 'Preparing report for the weekly business review.
- Motivating team to meet goals.
Education
BBA -
Osmania University
Hyderabad 04.2001 -
Narayana Junior College (Internediate)
Hyderabad03.2014
Bharatiya Vidya Bhavan's (CBSE)
Hyderabad, India03.2012
Skills
Problem-solving skills
Training and mentoring
Strong analytical skills
Process Improvement
Data Analysis
Audit reporting
Microsoft Word, Excel and Power Point
Effective Communication
Expertise in subject matter
Accomplishments
- Meritorious performance in terms of Quality.
- 16+ EE's (exceeding expectations) within 2 years of my career at Genpact.
- For my solid performance I was asked to support a team as an SME.
- Awarded with 3 Bronze awards and 4 times RNR winners of my career at Genpact.
- Got promoted to "Process Developer" from Process Associate.
- Overall 32+ EE's in my 4.5 years of career at Genpact.
Timeline
Process Developer
Genpact India Pvt. Ltd.
11.2019 - Current
BBA -
Osmania University
04.2001 -
Narayana Junior College (Internediate)
Bharatiya Vidya Bhavan's (CBSE)