AVINASH JADHAV
Mumbai
Summary
With over two decades of experience in the Travel Industry, I have spearhead business development initiatives, consistently exceeding sales targets and fortifying company's revenue streams. My acumen in mainstream relationships,analyzing market trends and leading high impact projects has been a cornerstone of my career,highlighted by a pivotal role in new lead business.Eager to bring my expertise and strategic vision to a senior position of business development.
Overview
27
27
years of professional experience
Work History
HEAD INTERNATIONAL BUSINESS
RIYA TRAVEL & TOURS INDIA PVT. LTD
MUMBAI
04.2012 - Current
- Managing business preposition of International clients who wants to establish Business relationship
- Commercial and Operations
- Driving Airlines New Distribution Capability (NDC)
- API Sales and Set Ups
- Vendor Contracting with the vendors both, India and International Markets
- Servicing and retention of the Key Account business both Large and Medium level clients for Online as well as for the offline
- Implementation, marketing and growth
- Headed B2B Online, included Sales, Operation and Product Management - All India Profile
- Implemented Customer Support CRM
- Implemented Call Centre Support Management.
HEAD OPERATIONS
ARIHANT TRAVEL SOLUTION PVT.LTD
MUMBAI
04.2011 - 03.2012
- Set up core business and operational development of Sale, Business, Human Resources, Finance, Technology, Customer Service and Online Department
- Business development: Tie up with various Corporate client and Retail agent for the business
- Product Development: Developed product as per the market requirement.
MANAGER E-COMMERCE
CALLEO DISTRIBUTION TECHNOLOGIES PVT.LTD (WORLDSPAN/ GALILEO)
MUMBAI
12.2006 - 03.2012
- Held broad scope of responsibility that included P & L, Strategic Planning and Business Development, Sales and Sales Forecasting
- Challenged to manage business growth within the complex and new Online business markets in India
- Introduced numerous managerial and operational improvements including automation of backlogs reports, staff training and resource deployment for better performance
- Established Key Performance Indicators for all the Online operating departments
- Lead the team to achieve a business growth of 33%.
HEAD CUSTOMER SERVICE
ABACUS DISTRIBUTION SYSTEMS INDIA PVT.LTD.
MUMBAI
01.1999 - 11.2006
- Heading Sales
- Accountable for managing Customer Service Department pan India
- Played an Important role in developing escalations for timely resolutions of the issues
- Led efforts in reducing abandon calls
- Developed SLAs for effectively managing of the customer service
- Pioneer in testing products specially designed for Air and Non Air
- Project in charge of E- Ticket Implementation in India and Indian Airlines Command Centre
- Managed Teletype message from Level 1 to Level 4 .Specialized in Teletype B message
- Certified Fare Expert
- Certified Advanced Abacus Help desk
- Global Sign on to Manage Global Clients.
ASSISTANT MANAGER
TRADE WINGS INDIA PVT.LTD.
MUMBAI
01.1997 - 01.1999
- Managed the Ticketing operation
- Developed SLAs and TAT to manage the customer service both Walk in as well as well as through emails and phone
- Managed 24 by 7
- Telesales establishment.
Education
DIPLOMA IN SOCIAL MEDIA MARKETING -
EASYSKILLZ
01.2014
MASTER'S DEGREE INTERNATIONAL INSTITUTE OF CHURCH MANAGEMENT -
CHENNAI
01.2006
DIPLOMA IN COMPUTER SCIENCE -
INDO GERMAN INSTITUTE OF COMPUTER
01.2000
BACHELOR OF ARTS -
UNIVERSITY OF MUMBAI
01.1998
DIPLOMA IN INTERNATIONAL AIR AND TRAVEL MANAGEMENT -
TRADE WINGS PVT .LTD.
01.1998
Skills
- Sales
- Customer Relationship Management
- Vendor Sourcing
- Business Administration
- P&L Management
- Business Development
- Negotiation Skills
- Team training and development
- Analytical Skills
- Project Planning
- Vendor relationships
- Customer Relations
- New Business Development
- Operations Management
- Sales Team Development
Personal Information
- Date of Birth: 01/26/1976
- Nationality: Indian
- Marital Status: Married
Languages
- ENGLISH
- HINDI
- MARATHI
Timeline
HEAD INTERNATIONAL BUSINESS
RIYA TRAVEL & TOURS INDIA PVT. LTD
04.2012 - Current
HEAD OPERATIONS
ARIHANT TRAVEL SOLUTION PVT.LTD
04.2011 - 03.2012
MANAGER E-COMMERCE
CALLEO DISTRIBUTION TECHNOLOGIES PVT.LTD (WORLDSPAN/ GALILEO)
12.2006 - 03.2012
HEAD CUSTOMER SERVICE
ABACUS DISTRIBUTION SYSTEMS INDIA PVT.LTD.
01.1999 - 11.2006
ASSISTANT MANAGER
TRADE WINGS INDIA PVT.LTD.
01.1997 - 01.1999
DIPLOMA IN SOCIAL MEDIA MARKETING -
EASYSKILLZ
MASTER'S DEGREE INTERNATIONAL INSTITUTE OF CHURCH MANAGEMENT -
CHENNAI
DIPLOMA IN COMPUTER SCIENCE -
INDO GERMAN INSTITUTE OF COMPUTER
BACHELOR OF ARTS -
UNIVERSITY OF MUMBAI
DIPLOMA IN INTERNATIONAL AIR AND TRAVEL MANAGEMENT -
TRADE WINGS PVT .LTD.
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